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smithtaylor's avatar
smithtaylor
New member | Level 2
2 years ago
Solved

My account was deleted after being removed from a Dropbox team

My business dropbox account was deleted after being removed from a team. Need to recover the account and all the files. Don't understand how the account was deleted after following the steps to be re...
account access
Create or delete account
dropbox business
Offboarding
  • Rich's avatar
    Rich
    2 years ago
    smithtaylor wrote:

    Don't understand how the account was deleted after following the steps to be removed from a team?

    If you were simply removed from the team, then the account being deleted is the expected outcome. In order to be removed from a team and having the account returned to your control, the team admin needs to convert the account back to an individual account.

     

    If the account was removed and deleted, the team admin can restore the account if it was deleted within the last seven days.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
smithtaylor wrote:

Don't understand how the account was deleted after following the steps to be removed from a team?

If you were simply removed from the team, then the account being deleted is the expected outcome. In order to be removed from a team and having the account returned to your control, the team admin needs to convert the account back to an individual account.

 

If the account was removed and deleted, the team admin can restore the account if it was deleted within the last seven days.

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