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Racquels's avatar
Racquels
Explorer | Level 3
2 years ago

Notifications on my computer of SMS backups being downloaded and opened

Hello, my computer has been giving me dropbox notifications all arvo, that sms's I have backed up to dropbox are being downloaded and opened, but that certainly isn't the case on my computer.  I have tried changing my password, setting up 2 way authentication, disabling devices that are old, and checking security on my computer however the notifications keep coming.  I am not sure why, as this has never happened before.  I am worried I have been hacked, and if so, how do I fix the issue?  Or is this normal, and perhaps I haven't witnessed it before?  I would love to hear others understanding of this issue.... please....Thank you very much.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Racquels, thanks for bringing this to our attention.

     

    Could you clarify how SMS messages are being backed up onto your device? Is this via a third party app?

     

    This will help me to assist further!

    • Racquels's avatar
      Racquels
      Explorer | Level 3

      Hi Jay, I back up using an app called SMS Backup and Restore

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info. Regarding the notification that the files were being accessed and downloaded, can you provide any more information on exactly what the messages said, and where? 

         

        A screenshot of this would help greatly.

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