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Hello,

I have already lost all the data I was hoping to save/backup to Dropbox, but sure.

Thank you

Hey jjreturned, you're currently replying from a different Dropbox account; is the jjreturned one or the JJ90A one that has the issue?

As for you, IMExperts, can we send you an email as well, so we can look into this a bit further?

Hi jjreturned. If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps: 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

Please send me your ticket number here afterwards.

Hi Hannah,

Sure please, you can email whenever it is necessary.

Thanks

Waseem

Thanks for the ticket number, JJ90A. I passed your comments along, raised the priority of the ticket and a member of our team will be replying back to you the soonest possible.

And thanks, IMExperts, I just sent you an email, so we'll continue there.

i hv the same issue & the steps above didnt solve my problem. please help 😞 @dropbox-staff

Hi kllbrg, sorry to hear about that! 

Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this?

Keep me posted! 

thanks for the quick reply Megan 🙏🏽

yupp, im facing totally the same issue as OP
please, contact me via email.