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TEAMs account disabled
Hey there,
My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything.
All my employees have lost access to their Dropbox accounts as well.
My business account is linked to [removed per the Community's Guidelines]
I was able to open the ticket but since then your support team has been ignoring me. I was writing you by email, on twitter, on Instagram
- everywhere. Nothing.
And this is completely inappropriate.
Because of these actions - my business was hurt and I'm losing money and time, every minute.
And I don't understand why it's happening (we didn't breach ToS agreement) and why my business account can't get proper support for the money that I pay and stuff get fixed.
This is unresponsible from Dropbox's side.
The ticket number that I got is #22852085
18 Replies
- Walter
Dropbox Community Moderator
Hi there anatolii belikov - thanks for flagging this with us.
I was able to locate your ticket and our system and passed your comments on to the expert who's handling your case.
They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime.
Thanks!
I just got an email that said I was removed from MY business TEAM account. When I try to login it says my account has been DELETED. This is SO frustrating. DId they ever get back to you or what was the outcome?
- Nancy
I’m sorry to hear about this, karianthonyceo.
Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account?
Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be showing, like your email address.
- How do I send this to you??? There’s no attachment option on here? How do I contact you?
- Hannah
Hey karianthonyceo, you should be able to see a camera icon above the reply box and if you click on it you'll be able to attach your screenshot.
If you're on a mobile browser, you might need the desktop version of the website to see the upload button.
- Rich
Super User II
karianthonyceo wrote:
Your administrator has deleted your Megan Monroe Dropbox account.
A team admin on your team has removed you from the team, which deletes the account. You need to contact the team admin and ask them to restore your account. Act quickly because they only have 7 days from the deletion to restore your account.
- That’s the problem, I’m the ADMIN and no one should have permission to remove me. How do I find out who that was? I believe I could’ve been hacked.
- Hannah
Hey Kanthony, sorry to hear about this situation.
The email you received indicates that there was another admin on the Dropbox Business team, who seems to have removed you from it.
Only someone who is an admin can give admin privileges to someone else on the team or remove them from it.
Do you remember who the other members were? Is there a way of contacting them, to find out who the current admin on the team is, so that they can restore you?
I have 1 person who is checking later to see if they can still access the account. However, is there a way to find out who would've had access? I think I have been hacked.... and since this is TIME sensitive.... there has to be a way since I am the one PAYING for the account and always have been I am concerned my financial information is accessible and my CONTENT is being accessed.
