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bryanj's avatar
bryanj
Explorer | Level 3
3 years ago

Two-Step Verification is disabled, but it's still asking for 6 digit code

Hello,   I access my dropbox account on multiple different devices via web browser.  I have disabled two-step verification on the account, but it is still asking for a 6 digit code when logging...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bryanj, thanks for bringing this to our attention.

 

Can you try to enable two-step verification and then disable it again, to see if that helps?

 

Let me know how it goes and we'll go from there.

Intrainfo's avatar
Intrainfo
New member | Level 2
3 years ago
Same problem. 2FA is disabled but still asked for 6 digit code. Should I remove all weblinked sessions before toggling 2FA?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    Intrainfo wrote:
    Same problem. 2FA is disabled but still asked for 6 digit code. Should I remove all weblinked sessions before toggling 2FA?

    Hi Intrainfo 

     

    Basically, this one-time security code email is sent to you, if Dropbox detects a "suspicious" sign-in attempt, but it's not related to two-step verification.

     

    You can read more about it here.

     

    At the moment, there's no way to disable this email I'm afraid.

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