Forum Discussion

abd ullah's avatar
abd ullah
Explorer | Level 3
8 months ago

Using other ways for two-step authentication

Recently, I could not access my account as I didn't have access to my previous mobile and laptops, and I could not receive messages on my mobile number. I want to mention that the team has made a gre...
account access
security
abd ullah's avatar
abd ullah
Explorer | Level 3
8 months ago

Yes, I saw the reply, but sorry, I can not get to you soon. I want to mention that Dropbox should allow multiple authentication methods. 
If a person is not able to get the code on the mobile number that is registered for two-step authentication, then a person should be provided with the following ways: 
1. Provide a code on the same mobile number on WhatsApp. 
2. Call the same mobile number and ask him/her to provide a specific code from the email on which the Dropbox account is registered. 

3. Company make a call on the number and when the person receive the call a specific code should be provided in the call, which can be entered online for authentication. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago
abd ullah wrote:

I want to mention that Dropbox should allow multiple authentication methods. 

Why not use the backup recovery codes you had sent when setting it up? 

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!