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anonymous's avatar
anonymous
3 years ago

Was my account deleted due to inactivity?

I had a gmail Dropbox account before many years and this year when I tried to login with my gmail Dropbox sent me an email "Welcome to Dropbox...". Does that mean that this account has been deleted d...
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Melih 's avatar
Melih
New member | Level 2
3 years ago

Hello,
I have used dropbox for several years (my dropbox mail address was:[removed])
The problem is that I cannot access my account today.
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.I need my past data for my special work and its urgency.
I want to restore my data and original account.
Thank you.

 

This e mail send me from dropbox on 16.05.2017 

 

 

Hi Melih,

Welcome back to Dropbox! We're emailing to let you know that your account under [removed] is safe and marked as active.

Need a refresher on using Dropbox? Read about new features on our blog, or visit our help center for comprehensive guides to using Dropbox on your computer, phone, and other devices.

Happy syncing!
- The Dropbox Team

 

[email address removed per the Dropbox Community Guidelines]

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Melih, thanks for reaching out to us.

     

    If your account was deleted due to inactivity and then you also created a new account using that same email address, I'm afraid the original account cannot be recovered.

     

    Sorry I couldn't be of more help on this matter.

    • Melih 's avatar
      Melih
      New member | Level 2
      3 years ago

      actually old account  was different e mail then  ı created a new account different email address not the oldest one .maybe this situation is changed my possibility?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Melih, if you attempt to log in to Dropbox with your old email address, are you able to access your account, or do you see a message that it's been disabled?

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