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anonymous's avatar
anonymous
3 years ago

Was my account deleted due to inactivity?

I had a gmail Dropbox account before many years and this year when I tried to login with my gmail Dropbox sent me an email "Welcome to Dropbox...". Does that mean that this account has been deleted d...
account access
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Melih, thanks for reaching out to us.

 

If your account was deleted due to inactivity and then you also created a new account using that same email address, I'm afraid the original account cannot be recovered.

 

Sorry I couldn't be of more help on this matter.

Melih 's avatar
Melih
New member | Level 2
3 years ago

actually old account  was different e mail then  ı created a new account different email address not the oldest one .maybe this situation is changed my possibility?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Melih, if you attempt to log in to Dropbox with your old email address, are you able to access your account, or do you see a message that it's been disabled?

    • Melih 's avatar
      Melih
      New member | Level 2
      3 years ago

       I try log in with my old email address but then open a sign up screen like its never been used before

      it means old mail account deleted or something??with all my photos and other stuffs? there is no message that is has been deleted.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        It sounds like this Dropbox account has been closed due to inactivity, then. Dropbox may delete an account, if it’s been inactive for more than a year. 

         

        However, you should receive a reminder to your email address before the account gets disabled.

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