Forum Discussion

anonymous's avatar
anonymous
3 years ago

Was my account deleted due to inactivity?

I had a gmail Dropbox account before many years and this year when I tried to login with my gmail Dropbox sent me an email "Welcome to Dropbox...". Does that mean that this account has been deleted d...
account access
Create or delete account
security
Melih 's avatar
Melih
New member | Level 2
3 years ago

 I try log in with my old email address but then open a sign up screen like its never been used before

it means old mail account deleted or something??with all my photos and other stuffs? there is no message that is has been deleted.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It sounds like this Dropbox account has been closed due to inactivity, then. Dropbox may delete an account, if it’s been inactive for more than a year. 

 

However, you should receive a reminder to your email address before the account gets disabled.

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