Forum Discussion

Bembe's avatar
Bembe
New member | Level 2
3 years ago

Weird email - is this really from Dropbox?

I received an email in my language, which can be translated to:
LISTEN: We recommend you finish your Dropbox-installation ASAP.

I haven’t started installing it anywhere new, so why did I get this email?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Bembe wrote:
    LISTEN: We recommend you finish your Dropbox-installation ASAP.

    Are you sure it's a legitimate email, and really from Dropbox? Has anyone referred you to Dropbox lately?

    • Bembe's avatar
      Bembe
      New member | Level 2
      Hi Rich!
      I’m as sure as I can be. Checked the email address (no-reply@dropbox.com) and the address at the bottom (Dropbox International Unlimited Company
      One Park Place, Hatch St. Dublin 2, Ireland
      Visa integritetspolicy | Avsluta prenumeration)

      I saw someone else write that Dropbox emails are looking “spammy”, and I’ve thought the same thing lately.

      No, no one has referred me to Dropbox lately.

      /B
  • Englishteacher's avatar
    Englishteacher
    New member | Level 2
    I would like to know why I received an email yesterday about completing a setup. As I’ve been using Dropbox for several years now, I don’t understand why or if it’s necessary to do so.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Englishteacher, let's have a look! 

       

      Is it possible that the address you received this email to, is linked to another Dropbox account of yours? 

       

      Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official Dropbox domain?

       

      Keep me posted, and we'll take it from there! 

    • anonymous's avatar
      anonymous

      I already have an account but I received this kind of email message more than once.  However, for me, this started after I started to log in online and stopped when online I got the same kind of confusing message as I was logging in, as if I never had an account before. I stopped in case something needs to be fixed somehow.  I don’t know what to do about this.  

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi anonymous!

         

        Do you mind uploading a screenshot of the email you received? Also, please make sure that the sender is showing (you can hide any other personal info that may be included).

         

        Thanks.

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