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dwainew's avatar
dwainew
New member | Level 2
5 months ago

I can't access my Dropbox Fax account due to MFA, even though I never set it up.

Any help would be greatly appreciated! This situation is so confusing I don't know where to even start!   I'll refer to hellofax with that name (including for dropbox fax) since it's easier than na...
account access
Dropbox Sign
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for posting on our Community, dwainew.

I had a look into our system and I was able to locate your support ticket (I’ve also left the agent who’s handling your request an internal note to review your case as soon as possible). 

Since you have a ticket already, I’d generally recommend waiting for the reply of our agent instead, since they have account visibility that we don’t here on the forum. 

However, feel free to attach a screenshot here of what you see exactly when trying to access your Dropbox Fax account (before posting your screenshot, please make sure your personal info is hidden). I can also have a look in the meantime and check if there’s something else I can suggest based on it.

Keep me posted.

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