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washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account.  I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore. 

If anyone can help, please advise. It's wild how you can't talk to a person. 

cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

24 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

    • kgrafer's avatar
      kgrafer
      Explorer | Level 3
      3 years ago

      I'm having the exact same problem. I've been billed for Dropbox Sign but I cannot find it in my account settings for the life of me. I can only see that I have Dropbox basic and get 3 signature requests a month, which is all I need right now and why I wanted to cancel my Dropbox Sign trial but couldn't figure out how. I submitted an online inquiry about it last week but haven't received a response.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi kgrafer, happy Monday! 

         

        Do you happen to have the ticket number reference, from your inquiry? 

         

        Keep me posted!

    • GraceEvans's avatar
      GraceEvans
      New member | Level 2
      3 years ago

      Thanks for sharing the information i also want to refund my e-signature subscription

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi GraceEvans, I just sent you an email, I'll see you there.

         

        Cheers!

    • washiewash's avatar
      washiewash
      Explorer | Level 3
      3 years ago

      Hey Hannah,

       

      That would be amazing! Thank you. What's the best way to forward you my email?

       

      Brandon

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Perfect, I just sent you an email, and we'll continue there. 🙂

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