Re: 5 days stuck 'indexing' since updating on Mac

TimNor

5 days stuck 'indexing' since updating on Mac

Often can't access any files on my computer

Any ways to fix this please?

Thank you

Tim

TimNor

Thank you.

I've now fixed it by signing out & signing back in again.

View solution in original post

Jay

Hi @TimNor, thanks for bringing this to our attention.

What version of the Dropbox desktop application are you currently running on it?

Is the Dropbox folder located in the CloudStorage location?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!

TimNor

Thank you.

I've now fixed it by signing out & signing back in again.

jfm000

same for me, I cannot access files after last update!!! Macbook Pro Monterrey 12.6.3

acej

I've got this same problem, have lost all sync of Dropbox files on my computers' hard drives and with the online platform.

Nancy

Hi @jfm000 and @acej.

Can you let me know for how long has your Dropbox app been indexing files?

Also, what’s its current app version?

Nancy
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!

acej

It was trying to sync over 300 files for several weeks until I found a kind of solution. From another thread the recommendation was to sign out (not just Quit) from Dropbox and sign back in - to stop the syncing of the files that wouldn't stop.. So I did that on both of my computers, and then reinstalled the OLD Dropbox which is so much better that the awful NEW version they are so heavily pushing. The only/major problem that I lost some files and had to resort from an old folder because the reinstall reverted back to the version of the files/folders that were in use back when I "updated" to the latest version. The new version is really awful, buggy and ridiculously terrible. So happy I'm back on the old version so I can see my folders/locations easily. Knowing that, Dropbox will probably eventually force us all to "upgrade". Does anyone know any alternatives besides Google docs? Dropbox's customer support is non-existent, very irresponsible especially for show an app that we rely on.

jfm000

Dropbox not working well on newest Mac version

acej

No, it's terrible. They really messed up a good thing.

JC31

I updated my DropBox app on app a week ago and the indexing has entirely stalled. Can't access any files on my MacBook at all now. When I try to log out it asks me to Disable Backup but this also seems to be stuck??