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Forum Discussion
usman4
3 years agoExplorer | Level 3
After uninstalling the app, the drop box icon stays in my file explorer
and this is the error that comes when i click on it
15 Replies
- Jay3 years ago
Dropbox Community Moderator
Hi usman4, thanks for bringing this to our attention.
Could you try rebooting your computer to see if this removes the old Dropbox shortcut?
Keep me updated with any progress!
- usman43 years agoExplorer | Level 3
no nothing happens after i restart my computer
- Jay3 years ago
Dropbox Community Moderator
Could you try following these steps in the advanced reinstallation (without getting to the installation stage) to see if this removes the icon?
- usman43 years agoExplorer | Level 3
no i have tried these steps twice and they dont remove the icon
- Jay3 years ago
Dropbox Community Moderator
Could you try installing the app, and not sign into any account or set it up, and then try uninstalling it again?
- usman43 years agoExplorer | Level 3
okay imma do tht and update
- usman43 years agoExplorer | Level 3
okay so i did that and it removed it for a day. it reappeared again today
- Walter3 years ago
Dropbox Community Moderator
Hey there usman4, sorry to jump in here, but could you clarify if you had installed the desktop app with admin privileges in the first place?
Are you still getting the same error after rebooting your computer?
- usman43 years agoExplorer | Level 3
i get the folder after rebooting and i do not know if i installed with admin priviliges
- Walter3 years ago
Dropbox Community Moderator
And what's the exact error you're now getting when trying to delete it usman4?
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