cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Backup stuck

Backup stuck

Homer
Helpful | Level 7

My backup has been stuck at 99% complete for days. How do I get it to complete?

Screenshot 2023-07-06 at 4.06.04 PM.jpg

15 Replies 15

Walter
Dropbox Staff

Hi there @Homer, sorry to hear about this.

 

May I ask if you've tried rebooting your computer since you first noticed this?


What about clicking on 'view now' from the error shown above your backup?

 

Keep us posted please and feel free to include any piece of information you think might help. 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Homer
Helpful | Level 7

Thanks for your response. I tried rebooting the computer, but it has made no difference. When I look at the sync issues, and click on "Go to File" for the various files, nothing happens.

 

Screenshot 2023-07-06 at 4.48.11 PM.jpg

By the way, I am using a MacBook with MacOS Ventura 13.4.1. The version of the Dropbox app I'm using is 177.4.5399.

Megan
Dropbox Staff

Hi @Homer, it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes? 

 

Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Homer
Helpful | Level 7

On Dropbox, I am only using 143.2 GB of 2.01 TB.

On my MacBook, I have 122.46 GB available of 245.11 GB.

 

I just quit and reinstalled the Dropbox app on my MacBook.

 

I can't rename the files that are not syncing because they are not on Dropbox.

 

 

Megan
Dropbox Staff

Hi @Homer, happy Monday! 

 

Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"?  

 

I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Homer
Helpful | Level 7

Still stuck at the point when only 74 files are left.

 

I signed out of the Dropbox Mac app, uninstalled it, reinstalled it, and the backup still freezes at the same point.

 

As to the Backup page online, I see the Backup there, but I can't tell if it backed up everything or not.

 

As far as your "Have you made sure the app's bandwidth is set to "No limit"?  " instruction, that link sends me to a page in Polish.


Nancy
Dropbox Staff

@Homer, feel free to send over a screenshot of your Backups page, and we can check it for you. 

 

I also checked the link Megan sent and it loads alright on my end. Can you please try it again, and let me know if it works now?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Homer
Helpful | Level 7

I'm attaching screenshots of my Backup page, and what happens when I check on the "bandwidth" link. However, I did get to the bandwidth page when I used the "it" link in your follow-up email. I went into the Preferences and changed Upload bandwidth to No Limit. We'll see what that does.

 

But I see another problem. The Dropbox icon in the Mac menu disappears when I am using OneDrive. Isn't it possible to have Dropbox and OneDrive active at the same time?

pageScreenshot 2023-07-17 at 4.21.05 PM.pngScreenshot 2023-07-17 at 4.20.18 PM.png

Nancy
Dropbox Staff

Have you seen any difference after updating your bandwidth settings? 

 

Also, have you always had issues with running Dropbox and OneDrive on your device at the same time, or is this something that changed after a recent update?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    krebernik New member | Level 2
  • User avatar
    Homer Helpful | Level 7
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?