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Can't backup a folder because it's not in default location (it is, I think)

Can't backup a folder because it's not in default location (it is, I think)

EnAr
Explorer | Level 3

I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.

EnAr_0-1683402805290.png

 

5 Replies 5

Megan
Dropbox Staff

Hi @EnAr, happy Monday, let's look into this! 

 

Can you clarify the app's current syncing status, along with the version of the app that you're using there? We want to make sure that the app is using the latest stable version, and that it is up to date.

 

Also, what do you see when you visit your Backup page online

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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EnAr
Explorer | Level 3

The Dropbox icon in the taskbar is clean, when I open the small window it says Your files are up to date

I'm using version 173.4.6706

This is the image of the page that opened when I clicked your link:

EnAr_0-1683716115358.png

 

Rich
Super User II

@EnAr wrote:
Can't backup a folder because it's not in default location

What is the exact path of your Documents folder? The default location on a Windows system would be C:\Users\[your username]\Documents. If that's not where the folder is located, you'll need to move it back before Dropbox can back it up (which actually just moves it to the local Dropbox folder so it can sync).

 

Go into Properties for your Documents folder and check the Location tab.

 

a2f969040e320d6931f29e989bdb692e.png

 

EnAr
Explorer | Level 3

So my Documents folder was in here actually: C:\Users\Ento\Dropbox (Old)\PC\Documents

The reset to default location button didn't work, so I followed this guide

Now, MY DOCUMENTS FOLDER IS EMPTY! Where are my files??? I have really important documents in my documents folder.

 

It's still kind of fine because my important files that I was syncing are in my Dropbox, I have a Dropbox's "Documents" folder, however it is not a proper replacement. While my most important files that I was syncing are in that folder, I can't find the other files from the original Documents folder that I wasn't syncing.

Hannah
Dropbox Staff

Hey @EnAr, have you searched your hard drive for the files, to find where they might be located?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    EnAr Explorer | Level 3
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    Rich Super User II
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