cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't start Dropbox

Can't start Dropbox

Dan47
Explorer | Level 4
Go to solution
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated!
 
bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: bf0e1723-6a61-5d9c-8a4b-5d750c5de6b2
pid: 832
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Dan'
appdata: '/Users/Dan/.dropbox/instance1'
         real_path='/Users/Dan/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/Dan/Dropbox'
              real_path='/Users/Dan/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'
         real_path='/private/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 826, in wrapper
  File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6060, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution
Hi @Dan47, let's see what we can do about this! 

Can you please try out these steps and let me know how they work out for you? 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

17 Replies 17

Megan
Dropbox Staff
Go to solution
Hi @Dan47, let's see what we can do about this! 

Can you please try out these steps and let me know how they work out for you? 

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dan47
Explorer | Level 4
Go to solution

Worked like a charm! Thank you, Megan!

Megan
Dropbox Staff
Go to solution
Great news, @Dan47

If you need anything, I'll be one post away. 

Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

noobneedshelp
Explorer | Level 3
Go to solution

Apologies in advance - I have so little experience with computer stuff that I'm not even sure which board this should go on. I recently moved from a Dell laptop tp a MacBook Air. I signed into dropbox on the Mac and could see all my files so thought I was good to go. Discovered today that others who use my shared folders can't see the docs I've added. 

 

I usually go to Finder and access my dropbox there. When I click on the dropbox icon in the taskbar I get this message:

Screen Shot 2022-02-06 at 4.40.26 pm.png

 When I click OK the window vanishes. When I click on the link I get a box of data I don't understand.

 

 Not sure what to do or where to go from here?

michele_b99
New member | Level 2
Go to solution

Ho installato Dropbox sul mio MacOs versione 12.1, all'avvio di Dropbox mi compare questo messaggio:

 

Impossibile avviare Dropbox

Solitamente questo problema è dovuto a un errore nelle autorizzazioni.

Anche l'archiviazione della cartella home in un percorso condiviso di rete può provocare errore.

 

Come posso risolvere questo problema?

Non capisco perchè parli di autorizzazione, il computer che sto usando è solo mio e contiene solo un account amministratore, non ci sono altri tipi di account.

Megan
Dropbox Staff
Go to solution

Ehi @Dan47 p & @michele_b99 , sarei felice di aiutarti!

 

Puoi fare clic sul collegamento ipertestuale blu e inviarmi il registro degli errori completo, così posso analizzarlo e inviarti i passaggi successivi?

 

Se la tua app non si aggiorna, è per questo che gli altri non vedono le tue modifiche. Modifichi i file utilizzando l'app desktop o il sito Web?

 

Grazie mille.

 

PS: ho incluso una versione tradotta automaticamente della mia risposta, per @michele_b99. Ci scusiamo per eventuali errori che potresti trovare.

---

 

Hey @noobneedshelp@michele_b99, I'd be happy to help! 

 

Can you click on the blue hyperlink, and send me the full error log, so I can analyze it and send you the next steps? 

 

If your app isn't updating, that could be why others don't see your changes. Do you edit the files using the desktop app, or website?

 

Thanks a bunch.

 

PS: I've included an automatically translated version of my response, for @michele_b99. Apologies for any mistakes you might find. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AdeleFab
Explorer | Level 4
Go to solution

Ciao,

io ho lo stesso problema ma sul  pc HP con installato windows 11 home a 64bit

 

come posso risolvere?

 

Grazie

AdeleFab
Explorer | Level 4
Go to solution

cliccando sulla stringa in blu mi compare questo:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 143.4.4161
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: dabd3e21-4a30-419f-a221-31953c1de4d6
pid: 12496
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\adyfa\\Dropbox'
real_path='C:\\Users\\adyfa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\adyfa\AppData\Local\Temp
TEMP: C:\Users\adyfa\AppData\Local\Temp
tempdir: 'C:\\Users\\adyfa\\AppData\\Local\\Temp'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 832, in wrapper
File "dropbox\client\main.pyc", line 6666, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 313, in _wrapped
File "dropbox\client\main.pyc", line 6200, in _init_components_for_account
File "dropbox\client\main.pyc", line 6124, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 262, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 258, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 191, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 216, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 528, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Opening xattr |>> Opening ADS |>> ACCESS_DENIED |>> Permission denied"

Nancy
Dropbox Staff
Go to solution
Ciao @AdeleFab, spero che tu stia bene!

Se non hai un account Basic gratuito con più di 3 dispositivi collegati, puoi provare invece una reinstallazione avanzata e farmi sapere se il problema è stato risolto?

Fammi sapere come va.

-------------

Hi @AdeleFab, hope you’re doing well! 

If you’re not on a free Basic account with more than 3 devices linked, can you try an advanced reinstall instead, and let me know if the issue is resolved?

Let me know how this goes.

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    AdeleFab Explorer | Level 4
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?