Can't start Dropbox

[Dan47]

I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated!

bn.BUILD_KEY: Dropbox

bn.VERSION: 136.4.4345

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: bf0e1723-6a61-5d9c-8a4b-5d750c5de6b2

pid: 832

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/Dan'

appdata: '/Users/Dan/.dropbox/instance1'

         real_path='/Users/Dan/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/Dan/Dropbox'

              real_path='/Users/Dan/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'

         real_path='/private/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 826, in wrapper

  File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6136, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6060, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

[Megan · Accepted solution]

Hi @Dan47, let's see what we can do about this! 

Can you please try out these steps and let me know how they work out for you? 

Keep me posted!

[Dan47]

Worked like a charm! Thank you, Megan!

[Megan]

Great news, @Dan47! 

If you need anything, I'll be one post away. 

[noobneedshelp]

Apologies in advance - I have so little experience with computer stuff that I'm not even sure which board this should go on. I recently moved from a Dell laptop tp a MacBook Air. I signed into dropbox on the Mac and could see all my files so thought I was good to go. Discovered today that others who use my shared folders can't see the docs I've added. 

I usually go to Finder and access my dropbox there. When I click on the dropbox icon in the taskbar I get this message:

 When I click OK the window vanishes. When I click on the link I get a box of data I don't understand.

 Not sure what to do or where to go from here?

[michele_b99]

Ho installato Dropbox sul mio MacOs versione 12.1, all'avvio di Dropbox mi compare questo messaggio:

Impossibile avviare Dropbox

Solitamente questo problema è dovuto a un errore nelle autorizzazioni.

Anche l'archiviazione della cartella home in un percorso condiviso di rete può provocare errore.

Come posso risolvere questo problema?

Non capisco perchè parli di autorizzazione, il computer che sto usando è solo mio e contiene solo un account amministratore, non ci sono altri tipi di account.

[Megan]

Ehi @Dan47 p & @michele_b99 , sarei felice di aiutarti!

Puoi fare clic sul collegamento ipertestuale blu e inviarmi il registro degli errori completo, così posso analizzarlo e inviarti i passaggi successivi?

Se la tua app non si aggiorna, è per questo che gli altri non vedono le tue modifiche. Modifichi i file utilizzando l'app desktop o il sito Web?

Grazie mille.

PS: ho incluso una versione tradotta automaticamente della mia risposta, per @michele_b99. Ci scusiamo per eventuali errori che potresti trovare.

---

Hey @noobneedshelp & @michele_b99, I'd be happy to help! 

Can you click on the blue hyperlink, and send me the full error log, so I can analyze it and send you the next steps? 

If your app isn't updating, that could be why others don't see your changes. Do you edit the files using the desktop app, or website?

Thanks a bunch.

PS: I've included an automatically translated version of my response, for @michele_b99. Apologies for any mistakes you might find. 

[AdeleFab]

Ciao,

io ho lo stesso problema ma sul  pc HP con installato windows 11 home a 64bit

come posso risolvere?

Grazie

[AdeleFab]

cliccando sulla stringa in blu mi compare questo:

bn.BUILD_KEY: Dropbox
bn.VERSION: 143.4.4161
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: dabd3e21-4a30-419f-a221-31953c1de4d6
pid: 12496
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.583.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\adyfa\\Dropbox'
real_path='C:\\Users\\adyfa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\143.4.4161\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\adyfa\AppData\Local\Temp
TEMP: C:\Users\adyfa\AppData\Local\Temp
tempdir: 'C:\\Users\\adyfa\\AppData\\Local\\Temp'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 832, in wrapper
File "dropbox\client\main.pyc", line 6666, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 313, in _wrapped
File "dropbox\client\main.pyc", line 6200, in _init_components_for_account
File "dropbox\client\main.pyc", line 6124, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 262, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 258, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 191, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 216, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 528, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Opening xattr |>> Opening ADS |>> ACCESS_DENIED |>> Permission denied"

[Nancy]

Ciao @AdeleFab, spero che tu stia bene!

Se non hai un account Basic gratuito con più di 3 dispositivi collegati, puoi provare invece una reinstallazione avanzata e farmi sapere se il problema è stato risolto?

Fammi sapere come va.

-------------

Hi @AdeleFab, hope you’re doing well! 

If you’re not on a free Basic account with more than 3 devices linked, can you try an advanced reinstall instead, and let me know if the issue is resolved?

Let me know how this goes.