Desktop App won't start any more

[Mark G.16]

My Desktop app will no longer start. I get this error window. The app still starts on my laptop, and the web version of dropbox works. I recently deleted some folders/files from my folder location to clear some space. Not sure if that had anything to do with it, but very frustrating. I'm attaching a screen grab of the error message. I have uninstalled/reinstalled twice, and even let D-Box create/sync with an App-Chosen location for the folder. 

[Walter]

Hey @Mark G.16, sorry to hear about this.

Could you click on the blue hypertext and send us the full error log so that we can have a look too?

Thanks!

[Mark G.16]

Thanks for the reply Walter! Here the text of the error log: 

bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: a82fa33e-e516-4993-aba8-0a75511c95b8
pid: 2928
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\482ma\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\482ma\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\482ma\\Dropbox'
real_path='C:\\Users\\482ma\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\482ma\AppData\Local\Temp
TEMP: C:\Users\482ma\AppData\Local\Temp
tempdir: 'C:\\Users\\482ma\\AppData\\Local\\Temp'
real_path='C:\\Users\\482ma\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
_bowbow.hresult_error: 0x87AF000B: The database disk image is malformed

[Mark G.16]

Walter and everyone,

The workaround for the foreseeable future over here seems to be to uninstall/re-install Dropbox, let the App start and sync, and then don't turn the computer off...ever. Strange that this has never come up before. Maybe Dropbox does not like something in the shutdown/restart/reboot sequence, and then just won't start. I hope someone can see something in the error report though, so that I can turn the computer off again sometime. 

[Hannah]

Thanks for the additional info and the error log, @Mark G.16.

Can you try performing an advanced reinstall of the app? That should resolve this issue for good.

[Dave668]

So I'm clearly not the only one with this problem, something has clearly recently changed which has stopped Dropbox working whenever Windows is restarted. Clearly it is not possible for many people to leave their machines on, so please sort whatever has been broken or I, like many I suspect, will simply find an alternative.

[yutsunhsieh]

The advanced reinstall does not solve the problem.

Desktop APP works only for the first time right after installation.

After rebooting the system, the same issue occurred again.

I have tried more than three times of advanced reinstall.

The error log is almost identical to the log that the other user posted.

[Mark G.16]

Followed the instructions for an advanced re-install, but it did not resolve the issue. 

[Walter]

Hi all, for anyone  who's still affected by this, could you let us know if you're running any 3rd party apps or security programs like antivirus or even a VPN/proxy setting on the affected computer? 

[Mark G.16]

No 3rd party apps or anti-virus type programs here...