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Dropbox MacOS extension supporting > Monterey?

Dropbox MacOS extension supporting > Monterey?

GregHutchings
Helpful | Level 5

Hi.  I've just upgraded my Mac to MacOS Monterey and received the warning below.  Apple recommends that I contact Dropbox about this, and though I am a paying customer, the only support mechanism that I can see is a relatively naïve Chatbot that could not parse my questions.  Hopefully the community (and Dropbox staff who monitor it) will be able to reply. 

 

Does Dropbox offer or plan to offer an updated extension for MacOS?  Apple indicates the current one I have will become obsolete... 

Thanks!

oh my god, will my data be inaccessible or lost?oh my god, will my data be inaccessible or lost?

1 Accepted Solution

Accepted Solutions

Re: Dropbox MacOS extension supporting > Monterey?

Nancy
Dropboxer
Hi @GregHutchings, thanks for reaching out.

First of all, please ensure that you're signed into your paid account in order to see all available support options.

This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).

We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.

Let me know in case you need something else!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

44 Replies 44

Re: Dropbox MacOS extension supporting > Monterey?

Nancy
Dropboxer
Hi @GregHutchings, thanks for reaching out.

First of all, please ensure that you're signed into your paid account in order to see all available support options.

This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data will continue to be accessible, too).

We're hard at work on full support for online-only files on future macOS versions. In the meantime, if you have any issues opening online-only content, you can still do so by double clicking on your files in Finder.

Let me know in case you need something else!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Your version of “Dropbox” uses a legacy system extension that is not available in the latest v

Anna R.5
Helpful | Level 6

I'm now getting the following warning:
"Your version of “Dropbox” uses a legacy system extension that is not available in the latest versions of macOS. Contact the developer for support."
I'm on Mac OS Monterey, 12.2.1 (21D62)

Dropbox version 142.4.4197

What should I do, please?

macOS Monterey 12.2.1 Update - Dropbox architecture to old.

Mr Paul
New member | Level 2

Just installed macOS Monterey 12.2.1 on my 2022 - Macbook Pro M1 16 inch.

 

A message something like this came up after the update rebooted - "Dropbox architecture too old, see the provider"

 

Any word on the next Dropbox update that will address this issue?

 

Cheers, Mr Paul.

 

Re: macOS Monterey 12.2.1 Update - Dropbox architecture to old.

dcphoto
New member | Level 2

Received a similar message when I updated to 12.2.1. Everything seems to be working though. 2019 MacBook Pro.

 

Screen Shot 2022-02-25 at 7.58.02 AM.png

Re: Your version of “Dropbox” uses a legacy system extension that is not available in the latest v

Anna R.5
Helpful | Level 6

This is what I got from Dropbox Support now:

1.Sign in to your account at dropbox.com.
2.Click your avatar icon (profile picture or initials) in the top-right corner.
3.Click Settings.
4.Scroll Down to Preferences in the General tab.
5.Toggle 'Early releases' to On.
Meanwhile, rest assured that your files shall of course remain intact

Me:
OK, so my understanding of beta is that I'm taking a risk. But if I don't sign up for beta Dropbox will not be compatible with my Mac OS. Is that correct?

Dropbox Support:
If there was a risk of some sort I would not recommend these steps.

Re: Your version of “Dropbox” uses a legacy system extension that is not available in the latest v

ntauthority
Helpful | Level 5

I have a VERY hard time believing a beta version of software contains "no risk".

Re: Your version of “Dropbox” uses a legacy system extension that is not available in the latest v

Anna R.5
Helpful | Level 6

That's why I'm saving the chat transcript 😉 + I posted the communication here.

Re: Your version of “Dropbox” uses a legacy system extension that is not available in the latest v

ntauthority
Helpful | Level 5

Right on lol 

 

If dropbox doesn't get this sorted out, our entire sales team is going to absolutely lose their minds if their process changes even slightly. I understand the challenges with apple though.

Re: macOS Monterey 12.2.1 Update - Dropbox architecture to old.

gmrudella
New member | Level 2

Got the same message as above. Will there be a Dropbox update soon?

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