Dropbox Not Syncing to Original Folder after App Reinstall

[dmth]

Dropbox App was failing to Sync and could not recognize that an account was signed in. 

Reinstall completed, once done a new folder was created instead of pointing and resyncing the original Dropbox folder that is still on the computer. 

Original folder name was Dropbox (Team), the new folder is (Team) Dropbox. Does the change in naming convention have to do with why it did not sync?

Are there steps that I missed when reinstalling? Can I point Dropbox to the original folder?

[Jay]

Hi @dmth, thanks for bringing this to our attention.

It sounds like your Dropbox Business team was switching to the new structure, which has been mentioned in this thread.

Once the change was complete, it should index the files in the new location, which can take some time, and then syncing to continue as normal. 

Keep me updated with any progress!

[dmth]

Hello Jay,

Regarding this change, does that mean that the previous Dropbox folder can no longer be synchronized with the App? The issue here is that the end user has documents they've worked on that failed to sync to Dropbox because of a previous issue with the App. Now that I've reinstalled the App and a new folder has been created on the Desktop, does that mean the end user needs to copy the documents to the new Dropbox folder?

[Jay]

If you reinstalled the app, it depends on how the app is processing the change. It could be moving files from the old folder to the new Dropbox folder, and then would delete the old folder.

Another possibility, is that it created a new folder entirely and is downloading the files from the Dropbox site directly.

Which Dropbox folder has syncing icons on it?

[dmth]

Hello, 

Per the below image, the currently syncing folder is the one labeled CBD Dropbox. The old folder was Dropbox (CBD). I am trying to get the app to point to the old folder so that it can sync the documents that the end user was working on without them needing to move the documents manually to the new folder. Is that possible? I've also had a support case submitted but it was closed without warning, and I've attempted to reopen the case but have not heard back as of yet. 

[Jay · Accepted solution]

As The Dropbox folder has moved the app would need to point to the new location, since now that is the place where files will be syncing from now on. 

The old folder will no longer sync to Dropbox, so the app you're using would have out-of-date files.