Dropbox app is not opening after Mac and Dropbox update

[Sanar Sadaqa]

i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t work, also i tried to download the latest version again and when it was downloaded there is no folder attached to the app to contain my shared work and also it still won’t open and gives an error message , how can i solve this ?

[Hannah]

Thanks for bringing this to our attention, @Sanar Sadaqa.

Can you send us a screenshot of the error message you're getting?

Also, do you have a Dropbox icon in your menu bar at the moment?

If you do, can you hover over it with your mouse and let us know what you see?

Thanks in advance.

[Sanar Sadaqa]

[Jay]

Hi @Sanar Sadaqa, could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?

[Sanar Sadaqa]

bn.BUILD_KEY: Dropbox

bn.VERSION: 187.4.5691

bn.constants.WINDOWS_SHELL_EXT_VERSION: 67

bn.is_frozen: True

machine_id: 2ade8825-d636-5c5c-ae83-fe11b64ac99e

pid: 16838

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/sanarsadaqa'

appdata: '/Users/sanarsadaqa/.dropbox/instance1'

         real_path='/Users/sanarsadaqa/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/sanarsadaqa/Library/CloudStorage/Dropbox'

              real_path='/Users/sanarsadaqa/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'

         real_path='/private/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account

  File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account

  File "desktop/dropbox/foundation/futures/basic.py", line 858, in result

  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’., NSUnderlyingError=0x60000020b6c0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}

[Hannah]

Thanks for this error log, @Sanar Sadaqa.

Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?

[Sanar Sadaqa]

I tried that and it didn't work , the same error message appeared "couldn't start Dropbox"

[Jay]

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

[Sanar Sadaqa]

no not really 

[Sanar Sadaqa]

should I delete it and reinstall it and perform an advanced reinstallation ?