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Dropbox chat feature not working

Dropbox chat feature not working

Jeff1958
New member | Level 2

I am trying to contact support by the chat feature and it does not work.  Why?

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Sorry to see that, @fmerchat. Have you tried other browsers or an incognito window maybe?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Rich
Super User II

@Jeff1958 wrote:

I am trying to contact support by the chat feature and it does not work.  Why?


You need to provide more information. Why isn't it working? What happens when you try? Are you getting an error message? etc.

fmerchat
Explorer | Level 3
Go to solution

I have the same thing.  I am on windows 11 and using chrome and I click on "chat now" and nothing happens.  

Hannah
Dropbox Staff
Go to solution

Sorry to see that, @fmerchat. Have you tried other browsers or an incognito window maybe?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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fmerchat
Explorer | Level 3
Go to solution

opened Bing and it worked.  thank you.  now to my real issue:  how do i get what I see on my desktop in terms of folders (dropbox and then the folder structure) on my laptop?  I know I can get to the files via the web, but that isn't what I am after.  What I want is the folder layout.  I have included a picture.  my desktop is windows 10 the laptop is windows 11 and I am a paying customer of dropbox.  

20230928_122906.jpg

Hannah
Dropbox Staff
Go to solution

Thanks for getting back to me, @fmerchat and I'm glad the chat feature worked for you.

 

As for your query, if you want your Dropbox files to appear on your laptop's file explorer, all you have to do is install the Dropbox application on your laptop.

 

Once you sign in, Dropbox will create a Dropbox folder and will sync all your files to your laptop's hard drive.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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fmerchat
Explorer | Level 3
Go to solution

thanks.... the bot actually was helpful once the question was asked in "just the right way" and I did as it and you suggested and it worked perfectly.  thank you.  If you ever want help with a finance / financing question let me know.  

Hannah
Dropbox Staff
Go to solution

I appreciate it, @fmerchat, and I'm glad to see all is well!

 

If you need anything else, please let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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