Dropbox crashing on Android

[R2more]

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12 

 I cleared app and phone cache, uninstalled, reinstalled, restarted, and still it doesn't work. 

It looks like it works on restart but when I try to access any files, it kicks me out of the app and to my home screen.

I noticed that the app is still running in the background, but every time I put focus on it; it kicks me out to home screen again.

[Jane]

Hey @R2more, I appreciate it that you tried working on this issue on your end & thanks for letting us know of the steps you’ve already followed!

As this seems to pertain specifically to this device, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!

[hannns66]

I have the same problem with Version 114.2.12 and Android 5.1. Many factory-resets, new installations, even creating a new account .... Now I downloaded Version 110.2.4 (date Sept 8th 2018) as an apk-file, installed and it works. But of course I cannot prohibit that Google Play will update me (to my favor of course) ....

Its interesting that it only crashes when WLAN is on. With WLAN off it seems to be stable, but all the files are not readable because of missing network connection (even when the file name is showed).

I wrote an email to Dropbox support.

[Jane]

Thanks for letting me know of all the troubleshooting you’ve followed so far & your findings @hannns66!

As I understand that you’d need some additional assistance, I’ve made sure to check for your previous correspondence on our system & I can see that my colleague has already forwarded your report to our specialist team, so as to investigate what’s happening in more depth. I’ve also raised your support priority internally, so you may expect a reply on that correspondence soon. 

I hope that this is helpful to you & I’m also here in case I can be of assistance in any way. Thanks again for getting in touch on the Forum!

[DC78]

Hi, I am experiecind teh same issue.

Android 5.1 phone (Kernel 3.10.65+)

I tried also to disinstalla and reinstall.

The issue is persisiting.

BR

diego

[Jane]

Thanks for posting us here on this behavior Diego (@DC78) & trying to work on this issue on your end! 

As I’d like to help you on the matter as much as possible & expedite resolution a bit, I’ve made sure to create a support ticket on our system gathering all the info you’ve included on this post. 

Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again!

[DC78]

Hi Jane,

Thansk in advance for your support, much appreciated.

You should have received my reply to your email.

BR

Diego

[Jane]

Thanks for the nudge Diego ( @DC78). You may have a second look at your inbox at your earliest convenience, in order to move forward on that together!

[mcharlie]

Hi, same issue here

Android 5.1 (Kernel 3.10.65) Huawei LUA-L21

Dropbox 116.2.4 updated 9/10/18

after the update, continuously crashing (and staying in backgroud but crashing again if selected)

I also tried to reinstall and clearing cache/data, no way.

Thx, carlo

[Jane · Accepted solution]

Thanks for reporting Carlo (@mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!