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Dropbox will NOT accept my email address.

Dropbox will NOT accept my email address.

KitMcGuire
Explorer | Level 3
Go to solution

I have a Samsung Galaxy Note 1.0 (2014) and want to log into an already existing Dropbox account which I can access from my desktop or phone, BUT....on my Galaxy Note it always shows an error at the top: Please enter a valid email address. I have entered it dozens of times. It doesn't change. I tried disable Dropbox, reboot, enable and still Dropbox will NOT accept my email address. Must be some secret trick nobody is aware of.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

 

The current requirements are for Android 6.0 or higher.

 

If your mobile browser is supported, you might be able to access your account from there.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @KitMcGuire, sorry to her you're having issues with this.

 

Could you check your account's Security page and let me know how many devices you see connected there?

 

If you're on the Basic plan, there's a device limit you might be hitting. 

 

If that's not the case, please send us a screenshot of the error you're getting and clarify your device's OS version for us.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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KitMcGuire
Explorer | Level 3
Go to solution

Per your request here are screenshots to PROVE Dropbox will not accept my valid login information! The OS version: Android 5.1.11.jpg

[Removed as per Community Guidelines]

Jay
Dropbox Staff
Go to solution

Hi @KitMcGuire, the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it.

 

The current requirements are for Android 6.0 or higher.

 

If your mobile browser is supported, you might be able to access your account from there.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

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    Jay Dropbox Staff
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    KitMcGuire Explorer | Level 3
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    Walter Dropbox Staff
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