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Dropbox won't open as I'm getting an error

Dropbox won't open as I'm getting an error

Sydenham
Explorer | Level 3
Go to solution

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.  Siobhan

Sydenham_0-1676471028109.png

 

1 Accepted Solution

Accepted Solutions

dasty
Helpful | Level 6
Go to solution

the terminal does not show the password. The cursor on screen will not move, this is the correct behaviour. Just enter your password and press enter and then add the next line by copy/pasting and pressing enter again. Do this until you are finished with all the lines. After having pressed enter after the last line, reinstall the app. 

View solution in original post

36 Replies 36

Walter
Dropbox Staff
Go to solution

Hey @Sydenham, sorry to hear you're having issues with this.

 

Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sydenham
Explorer | Level 3
Go to solution
See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]
 
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
pid: 51650
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/siobhandenham'
appdata: '/Users/siobhandenham/.dropbox/instance1'
         real_path='/Users/siobhandenham/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
              real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                    not found
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
         real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

 

Walter
Dropbox Staff
Go to solution

Thanks for the quick response, Siobhan - much appreciated!
 

Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sydenham
Explorer | Level 3
Go to solution

Walter, did as you suggested.  Same reply?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 167.4.4719
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511
pid: 868
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/siobhandenham'
appdata: '/Users/siobhandenham/.dropbox/instance1'
         real_path='/Users/siobhandenham/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'
              real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'
                    not found
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
         real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account
  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
  File "dropbox/foundation/futures/basic.pyc", line 853, in result
  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

Walter
Dropbox Staff
Go to solution

Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sydenham
Explorer | Level 3
Go to solution

Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W

Screenshot 2023-02-17 at 10.37.01.png

Jay
Dropbox Staff
Go to solution

Hi @Sydenham, are you entering the admin password for your machine?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Sydenham
Explorer | Level 3
Go to solution

trying to but I cannot do so.

 

Sydenham
Explorer | Level 3
Go to solution

so, this time I was able to copy and paste lines of instructions to the terminal but was not asked for password and once I reinstall, I get same error message as initially

 

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