Dropbox won't open as I'm getting an error

[Sydenham]

I found that my personal files were ending up in a shared file (with an organisation I am part of). I have moved files elsewhere for now. Then I uninstalled Dropbox  when I try to reinstall I keep getting the following message. I am using a Mac. I can log into account on the browser. I have spent hours today trying to sort.  Siobhan

[Walter]

Hey @Sydenham, sorry to hear you're having issues with this.

Could you please click on the blue hyperlink and send us the whole error log so that we can have a better visual?

Thanks!

[Sydenham]

See below Walter. To note also that email address for Dropbox account is [removed per the Community's Guidelines]

bn.BUILD_KEY: Dropbox

bn.VERSION: 167.4.4719

bn.constants.WINDOWS_SHELL_EXT_VERSION: 60

bn.is_frozen: True

machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511

pid: 51650

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/siobhandenham'

appdata: '/Users/siobhandenham/.dropbox/instance1'

         real_path='/Users/siobhandenham/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'

              real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

         real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 853, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

[Walter]

Thanks for the quick response, Siobhan - much appreciated!
 

Can you please quit the desktop app, reboot your computer and the relaunch the Dropbox desktop app again?

[Sydenham]

Walter, did as you suggested.  Same reply?

bn.BUILD_KEY: Dropbox

bn.VERSION: 167.4.4719

bn.constants.WINDOWS_SHELL_EXT_VERSION: 60

bn.is_frozen: True

machine_id: fe376965-90dd-5e47-b235-c7d7b65e5511

pid: 868

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='siobhandenham', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='siobhan denham', pw_dir='/Users/siobhandenham', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'siobhandenham', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/siobhandenham'

appdata: '/Users/siobhandenham/.dropbox/instance1'

         real_path='/Users/siobhandenham/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/siobhandenham/Library/CloudStorage/Dropbox'

              real_path='/Users/siobhandenham/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

         real_path='/private/var/folders/88/5rgj91wx2gd7kln91nb71sh40000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 5172, in _setup_root_for_account

  File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account

  File "dropbox/foundation/futures/basic.pyc", line 853, in result

  File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3bc3d5de-a891-4db1-b993-07446330c5cb‘.}

[Walter]

Since the error persists, could you perform a clean, advanced reinstall and let me know how it goes?

[Sydenham]

Walter I tried advance install and cannot get paste pasting in first line of instruction. System won't allow me the in P/W

 

[Jay]

Hi @Sydenham, are you entering the admin password for your machine?

[Sydenham]

trying to but I cannot do so.

[Sydenham]

so, this time I was able to copy and paste lines of instructions to the terminal but was not asked for password and once I reinstall, I get same error message as initially

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