cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I keep being asked for my Mac password every time I rename/move files on Dropbox

I keep being asked for my Mac password every time I rename/move files on Dropbox

fooost
Explorer | Level 3
Go to solution

I know there has been a couple of other incidents like this. But I dont want to reinstall Dropbox to be honest.

So just like the subject say: Mac Finder asks for password each time I rename a file or move in Dropbox. And now comes the weird thing. This all is hapening on my iMac Pro (Sonoma v14.5). While when on my Macbook Pro (Sonoma v14.5) it just works fine. So its really only happening on the iMac. Got the same other programs installed on both machines. Yes, also Onedrive. But I closed it to test if that is the problem, but it isnt. Checked online if I can edit the file name there; and yes, I can. 

Installed in the right way and it always worked. It just stopped working like a week ago. I also checked the sharing & permissions, gave everyone read & write and also applied to enclosed items. Really lost atm.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @fooost.

 

Did you reinstall the app after all? And if so, did it help?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

11 Replies 11

Nancy
Dropbox Staff
Go to solution

Thanks for posting this on our Community, @fooost!

 

First off, what’s the filepath of your Dropbox folder? You can double check this on the Sync tab of your app preferences.

 

Was there a specific update before you noticed this issue?

 

Finally, when saying you’ve checked permissions, have you given Dropbox full accessibility with these steps

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fooost
Explorer | Level 3
Go to solution

Hi Nancy, 

Thanks for the reply. I checked the things you asked.

The filepath is: Macintosh HD/Users/XXX/Dropbox

No specific update has been taken place, just like I told you earlier I got the same things installed and same updates on my macbook, where everything works fine. 

All the permissions are there!

I found out something new. So when I do the following things it will give me a popup from Finder where it say something like: Finder wants to change the name of "...". Enter your password to allow this.

  • When changing a folder or item
  • When moving an item towards another folder in Dropbox
  • When moving an item out of Dropbox

This is only happening in the finder. When I go online, browser, it works.

But when I copy a total new item inside a folder which was previous lets say on my desktop. It works. I can just copy it in there. Also I can change the name of that item, or move it somewhere else. How on earth.

Walter
Dropbox Staff
Go to solution

Thanks for the additional information @fooost - much appreciated. 

 

Can you please clarify if you installed the desktop app with admin privileges in the first place giving it full access as outlined here


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

fooost
Explorer | Level 3
Go to solution

Hi Walter. Yes, both. I will just have to reinstall I guess. Just a weird bug?

fooost
Explorer | Level 3
Go to solution

Now that I think about it. I think it might have started after I clicked 'Send and track' tryout for 30 days..

Walter
Dropbox Staff
Go to solution

Thanks for the additional info there @fooost 

 

Let us know if this persists after reinstalling the app. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

fooost
Explorer | Level 3
Go to solution

Hi Walter,

 

Still trying some stuff. So when I drop and drag a folder to my desktop, it just works. After I was trying to delete the map from dropbox (via Finder). So I can drag the desktop folder back towards Dropbox and it would work again (since new things just works, its only the old maps/items that doesnt work). But I can even delete the map, also not when entering my password. It says: 
Screenshot 2024-07-03 at 10.27.28.png

And believe me, I 'downloaded' the map. Its green.

Screenshot 2024-07-03 at 10.30.24.png

Walter
Dropbox Staff
Go to solution

Does this error persist after refreshing your Finder window or rebooting your device @fooost?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

fooost
Explorer | Level 3
Go to solution

Yes, tried both. Force quit Finder, and rebooting. Still not working.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    fooost Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?