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I keep getting a request from windows to install a Dropbox Update, but nothing happens.

I keep getting a request from windows to install a Dropbox Update, but nothing happens.

beastie
Explorer | Level 3

I am using Windows 10 [upto date]

I keep getting a request from windows to install a Dropbox Update...... when I agree nothing happens and the request comes again later in the day.

I have agreed to the update and also not agreed...... I wondering if it is a scam......... it does come with certification.

 

14 Replies 14

Megan
Dropbox Staff

Hi @beastie, let's jump right into this! 

 

You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam. 

 

Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can have a visual too?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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beastie
Explorer | Level 3

Thanks for your help

I tried a Reboot already

It was on my PC twice but I think I messed up on screen shot....... I will send when next up on screen

beastie
Explorer | Level 3

The Windows message to update dropbox says>>>       CLSD:(4942331-4EDE-838E-F8C8F3F6BF62 

I am unable to prntscreen

I hope you can help

Hannah
Dropbox Staff

Hey @beastie, can you use this website to help you take a screenshot of the message?

 

Once you've taken it, you should be able to see a camera icon above the reply box here on the Community, so you can attach your screenshot in your next reply.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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beastie
Explorer | Level 3

I have rebooted....... here is the message I get it 5/6 times a day

beastie_0-1676378403419.jpeg

 

beastie
Explorer | Level 3

Hannah....... I did give you the error message here it is again

beastie_0-1676378526056.jpeg

 

Jay
Dropbox Staff

Hi @beastie, have you changed the UAC settings on your machine to be more sensitive?

 

Did you install the Dropbox desktop application with admin privileges by following these steps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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beastie
Explorer | Level 3

I have not touched UAC settings

I am the administrator

Jay
Dropbox Staff

Did you try to update the Dropbox desktop application manually using this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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