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OSX Monterey; Macbook M1 Pro; Orig User Deleted Now Cannot Install Dropbox

OSX Monterey; Macbook M1 Pro; Orig User Deleted Now Cannot Install Dropbox

M1Victim
Explorer | Level 3
Go to solution

Glad I didn't pay after six years of free get an individual paid version of DropBox. First need to get this fixed.

 

14" MacBook Pro M1.

Changed user and deleted.

Dropbox app install showing and looking for that deleted user.

I have tried advanced install with Terminal but it's not working and obviously can't post my text publicly.

I have moved folders from DropBox to free Synch until this gets fixed or may just have to drop DropBox if it can't be done.

Can't understand (not a coder or programmer) why the install is not first seeking the user for which I want Dropbox installed.

Any ideas how to unscrew this? Is there a permission issue I don't realize?  Mac Pro and iMac are old but working fine.....but not M1s.

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Happy to see that everything is back on track for you @M1Victim

 

If you need anything else, give me a shout. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @M1Victim, thanks for bringing this to our attention.

 

In order to understand the exact issue you're experiencing, could you attach the error log in the forum?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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M1Victim
Explorer | Level 3
Go to solution

Thanks for the reply.

How does one generate a log? I will do it but carefully check it over. If the log displays anything that a skilled programmer could discern about me or my home network even down to subdirectory names, IP addresses, etc. I might decline to post it. As I mull this over I am getting more and more sure this is an OSX Monterey problem. Somewhere in the new 14" Mac Book Pro a remnant of the user I started with, renamed and deleted is showing up since I doubt that a Dropbox dmg has already been set with the user I dropped.

Regards,

 

Megan
Dropbox Staff
Go to solution

Hi @M1Victim!

 

In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting.

 

You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error. Please copy and paste the text in your next response.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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M1Victim
Explorer | Level 3
Go to solution

I have no idea how this occurred but after rebooting the new 14" MBP with M1 Pro the absent user that I thought I had killed on the HD and in Users and Groups did not show in Users and Groups, but did appear in my user list subdirectory, even though I had called for it's deletion at the time as well.

Energized, I deleted everything Dropbox and somehow I as the new user was able to easily download and install the free version.

Many thanks to whomever suggested sending a log.  I am so averse to giving anyone information about anything that I celebrate that this apparently is no longer necessary. . If something does crop up I may have to consider a log but would need to be assured (and verify for myself) that nothing personal would appear or could be inferred.

Thanks again.

Megan
Dropbox Staff
Go to solution

Happy to see that everything is back on track for you @M1Victim

 

If you need anything else, give me a shout. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    M1Victim Explorer | Level 3
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    Jay Dropbox Staff
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