Sync icons no longer appear in Finder after upgrading

[dropitlikeitshot1]

I recently upgraded to Ventura 13.2 and updated the Dropbox App to V166.4.2920

I am using Dropbox backup. My files are still syncing, but the sync icons are no longer showing up in Finder.

I have tried force quitting Finder, and I have also made sure that the Dropbox Finder extension is ticked. But the sync icons are still missing, even though sync is working. Please advise. thank you!!

Device: MacBook Air (M1, 2020) 

[Jay]

Hi @dropitlikeitshot1, thanks for bringing this to our attention.

Could you confirm the current location of the Dropbox folder?

Is it located in the CloudStorage folder, or your User folder?

This will help me to assist further!

[dropitlikeitshot1]

Hi Jay!

I believe it is in the CloudStorage folder.

[Jay]

If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

[dropitlikeitshot1]

Hi Jay.

If I manually mark a file as available offline, it does show a green tick.

[Jay]

This means that it  should be working properly, since no icons on files means that they're 'available' as per the link in my previous post. 

If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily?

[dropitlikeitshot1]

If I edit a file, a empty cloud icon appears, then disappears.

Got it. I guess I was confused by this:

"A file or folder with no icon means that it has been opened either by double-clicking or through a third-party application and synced. "

None of the tens of thousands of files in my Finder have an icon. But I haven't double-clicked all of them and I'm not sure what opened via third-party application means.

What I'm gathering is that before the upgrade, synced files were noted with an icon, but after the upgrade, synced files have no icon. It's a confusing switch but I get it now.

[Jay]

No worries, this is a change for users who have the Dropbox folder on the CloudStorage location. 

If you need any further assistance in the future, please let me know.

[Cody_P]

Hi Jay,

I'm having sync icon problems with my mac on Ventura 13.2.1.

I have not been able to see any of the sync icons such as available offline, online-only, sync in progress, etc. I can see that my files are syncing correctly, but just not displaying their appropriate finder icons. I've troubleshooted a few different things now and have had no luck.

Thanks!

[dropitlikeitshot1]

the basic gist, which Dropbox has not done a very good job of explaining, is that there are no more sync icons. If your files are syncing correctly, you shouldn't see anything, as far as I understand it. Only when something is wrong should you see something.