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There was a problem completing this request

There was a problem completing this request

JohnnyDrama
Helpful | Level 6
Go to solution

Hi Everyone,

 

Yes, I am also facing the famous error message "there was a problem completing this request".

I just switched from an Macbook to a Windows laptop. I freshly installed windows 10 pro on the laptop and the dropbox app was running fine.

 

Then I decided to upgrade to windows 11 pro. I formatted the hard drive and did a clean install to windows 11.

Downloaded the dropbox app, logged in using the same credentials and then got the error message. Whatever I am trying, I cannot get this to work.

 

So here's a list of what I've done:

 

- Disabled all anti virus, VPN, firewalls

- Reinstalled windows 11 again

- Tried the web install and full install (I always run them as administrator)

- Clean dropbox install (removed register entry's for dropbox)

- Run the dropbox client.exe in compatibility mode, tried all available options

- Run the dropbox client.exe as an adminstrator

 

I can login with the same credentials when logging in online. This works in Chrome and Microsoft Edge.

 

No matter which account I use to login with the windows 11 app I get the same message.

So I assume it is not account related but it has something to do with Windows 11.

 

The weird thing is, on my main desktop PC I am running windows 11 (same build) with the dropbox and not facing any problems.

 

I would love to know if anyone has a suggestion on how to fix this annoying issue.

 

My laptop:

 

Dell XPS 15 9510

Windows 11 (22H2)

Windows 64 bit

 

Edit 60 minutes after posting:

 

I also downgraded to windows 10 pro but I still get the same error message.

Also tried to enable my location, but didn't work.

Also tried a VPN to connect from the UK / Norway / Belgium / Germany but no luck so far.

Connected my laptop to my phone hotspot instead of my regular home network.

Updated all drivers and installed all windows updates

 

This is starting to get really annoying

1 Accepted Solution

Accepted Solutions

JohnnyDrama
Helpful | Level 6
Go to solution
Hey Walter,

So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

Thanks for the help anyway!

View solution in original post

7 Replies 7

Pikamander2
Super User
Go to solution

Out of curiosity, are you able to access the web browser version?

 

https://www.dropbox.com/home

JohnnyDrama
Helpful | Level 6
Go to solution
Yes I can. Without any problems. I tried 3 different accounts, all 3 work online but not within the app.

Mark
Super User II
Go to solution

Are you a free user at all? 

 

If so have you checked www.dropbox.com/account/security to make sure you dont have more than 3 connected devices? 


 


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JohnnyDrama
Helpful | Level 6
Go to solution
Yes I checked. The account I want to sign in to, is our business account so it’s not a free plan.

Walter
Dropbox Staff
Go to solution

Hey @JohnnyDrama, since you're referring to a Dropbox for Business teams account, could it be that your team's admin has set device approvals from their end? Have you checked with them directly? '

 

If that's not the case, you could try creating a brand new OS profile on your computer and installing the desktop app there.

 

Keep us posted anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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JohnnyDrama
Helpful | Level 6
Go to solution
Hey Walter,

So I got it sorted now, I guess it had something to do with my own network at home. I was able to login from the office without a problem.

Thanks for the help anyway!

Walter
Dropbox Staff
Go to solution

No worries @JohnnyDrama - I'm just happy to hear you managed to sort this out in the end. 

 

See you around the Community and enjoy the rest of your week! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropbox Staff
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    JohnnyDrama Helpful | Level 6
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