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Unable to see the Finder sub-menu on mac to share a file or folder.

Unable to see the Finder sub-menu on mac to share a file or folder.

JasonGreenwalt
New member | Level 2
Go to solution

When I right click on the Dropbox folder in my finder (Mac) there is no submenu option to share, transfer or any other dropbox action available.

 

Accessibility is enabled under the settings

Full Folder control is enabled under the settings.

 

2023-06-22_11-51-36.jpg

1 Accepted Solution

Accepted Solutions

JasonRGreen
Helpful | Level 5

Hi Nancy 

 

I just finally was able to test your settings and it works. it was indeed the extension that was unchecked for Dropbox. I restarted and it works now.

 

Thank you,

 

Jason

View solution in original post

10 Replies 10

Mark
Super User II
Go to solution

Possibly a really daft question to ask @JasonGreenwalt but have you checked Dropbox is running and showing at the top status bar with no errors?


 


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JasonGreenwalt
New member | Level 2
Go to solution

Yes, dropbox is working and syncing correctly. no errors found

Rich
Super User II
Go to solution

@JasonGreenwalt wrote:

When I right click on the Dropbox folder in my finder (Mac) there is no submenu option to share, transfer or any other dropbox action available.


To be clear, are you actually right-clicking on the Dropbox itself, or one of the folders within it? You won't get those options on the Dropbox folder; only on the items within it. You can't share or transfer your entire Dropbox.

JasonGreenwalt
New member | Level 2
Go to solution

Correct, the file that I want to share or any other submenu options available for Dropbox use are not showing up.

Jay
Dropbox Staff
Go to solution

Hi @JasonGreenwalt, could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JasonGreenwalt
New member | Level 2
Go to solution

Hi Jay

 

I did, but it still not working 😞

Jay
Dropbox Staff
Go to solution

Are you certain that you're viewing a file in the Dropbox folder? Could you provide the Get Info for one of the files, while hiding any usernames or private info?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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JasonRGreen
Helpful | Level 5
Go to solution

Certainly. Here it is

2023-06-26_11-56-09.jpg

I am almost certain this has to do with the security settings in the OS. 

I have enabled accessibility and Full Disk access, but it still not working.

Nancy
Dropbox Staff
Go to solution

Hey @JasonRGreen! Can you follow these steps and let me know if they seem to help at all?

 

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security)
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    JasonRGreen Helpful | Level 5
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    Nancy Dropbox Staff
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    Jay Dropbox Staff
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    JasonGreenwalt New member | Level 2
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