Unable to update or install desktop app on Windows 10. Error 0x80070057

[TenaciousP23]

Hi

Dropbox on my Windows 10 desktop stopped syncing and required me to update the app.  When I tried I got the following error: 0x80070057.  

I tried a full delete and registry deletes as per instruction in this link:  https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-Update-installation-failed-with-error... but still the same error.

I have tried running the full 181mb installer but still the same error.

I have also tried disabling my anti virus but same result.

I've also tried installing in safe mode, still the same.

Any advice gratefully received.

[Walter]

Hey @TenaciousP23 - sorry to hear you're having issues with this.

Could you try an advanced reinstall as outlined here and let me know how it goes?

If you still get the same error, please send us a screenshot too.

Thanks! 

[TenaciousP23]

Hi

Thanks for your suggestion.  I've followed the instructions ans still get the same error.  Screenshot:

Any other things to try?

[Megan]

In that case, can I send you an email in order for us to have a closer look into this @TenaciousP23? 

[TenaciousP23]

Hello Megan

Yes that would be helpful, thanks.  

[Megan]

Hey @TenaciousP23, happy 2024!

I just sent you an email! I'll be happy to see you there!