Windows app for s-mode not working

[harsve]

The windows app for s-mode does not work anymore. It freeze during the log in process.

An app upgrade gone wrong?

[Walter]

Hey @harsve, sorry to hear you're having issues with this.

Can you please let me know if you're getting any specific error or if you're getting stuck on a particular screen?

If you could send us a screenshot, I'd appreciate it. 

Thanks!

[harsve]

Here is a screenshot of the frozen log in. I´m using an HP-laptop.

[Hannah · Accepted solution]

Sorry to jump in here, @harsve!

Do you perhaps have some kind of security app, like an antivirus, VPN, firewall, etc. installed, that could be blocking the app from working correctly?

[NDawson]

Our debate team uses dropbox, but I use a microsoft surface so I have to use the Dropbox S Mode version (which is fine I guess). However, after having to re login, whenever I input my credentials and hit enter there's a blank white pop up that seemingly is attempting to be a loading screen or a dialogue box. Shortly after, the app crashes.

Note: the app was working fine even on windows 11, but now for some reason the app won't allow any login attempts

Note 2: reinstalling, updating, restarting all don't solve

[Megan]

Hi @NDawson, how are you today?

Can you send me a screenshot of the white pop-up screen that you see, when having to log-in?

Keep me posted!

[ryguyone]

I'm having the same issue. Here is my screenshot. 

[NDawson]

yep, same as the other user. Here's my SS

[Hannah]

Hey @ryguyone and @NDawson, I've moved your posts under this thread, since they're about the same issue.

Can you also check if you have any security apps, like the ones I mention in my reply above, that might be affecting the Dropbox for S Mode app?

[ryguyone]

I turned off Microsoft Defender Firewall and back on again and it seemed to do the trick. Thank you for your help!