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Can’t upload PDF it says there is an issue with the name.

Can’t upload PDF it says there is an issue with the name.

howlman
Helpful | Level 5
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Hi!
Since a few days back, I get an error message when uploading a PDF. It says there might me an issue with the name. But it still happens even with the simplest of names. Tried to log out/in, reinstall the app, reboot the iPhone etc. but no luck. All help is appreciated!

1 Accepted Solution

Accepted Solutions

dbuser-europe
Helpful | Level 5
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Working now! Problem solved with the new update of the Dropbox app from Apple Appstore. Thanks for fixing this! Cheers!

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54 Replies 54

Snsn
New member | Level 2
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I have the same problem

Megan
Dropbox Staff
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Hi @howlman & @Snsn, thanks for posting here! 

 

Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow?

 

Also, could you send me a screenshot of the error you receive, in order for me to have visual too?

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AmineParis
Helpful | Level 5
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Bonjour,

I have the same problem, I'm new to the forum. I took screenshots, how can I send them to you ?

Megan
Dropbox Staff
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Hi @AmineParis, welcome to our Community! 

 

You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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AmineParis
Helpful | Level 5
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C58E4426-1E3B-4611-8568-01D23735E85B.jpeg

 

67DFA45B-B876-4A2A-9129-291F778648B6.jpeg

 

90388F7C-300C-4C78-BC19-F9BDCF293380.jpeg

 

12D564F8-70DF-4557-87CF-B0E81AB7B8B5.jpeg

 

And now it’s good ?

howlman
Helpful | Level 5
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Mine behaves exactly like AmineParis describes. I’m trying to save a pdf-attachment from the iPhone mail app. Error message is the same as previously posted, as are the error messages inside the Dropbox app, once it is opened. 

Luciano A.1
Helpful | Level 5
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Same problem here, same couple of days not being able to upload a pdf file, like somenthing sent from WhatsApp.

Luciano A.1
Helpful | Level 5
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It’s also happening even with .jpg files

Joel Mursal
Explorer | Level 4
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For 2 days i am not able to upload photos from iphone (up to date soft) to dropbox (pro account). Also no pdf, word or other formats are not possible to upload.

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    dbuser-europe Helpful | Level 5
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