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Conflicted copy when exporting video

Conflicted copy when exporting video

fedeboraxx
Helpful | Level 7

Hi there,

Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp).  Do I need to pause Dropbox every time I export a video now?

Dropbox has become increasingly buggy since the last big upgrade.  Making files online only without my permission, messing everything up. 

Thanks,

 

Fede

5 Replies 5

Jay
Dropbox Staff

Hi @fedeboraxx, thanks for bringing this to our attention.

 

Is this file in a shared folder when exporting from Adobe, or on their own cloud service?

 

Does the app create a temporary copy of the file and then overwrite it during the export process?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fedeboraxx
Helpful | Level 7

Hey Jay,

 

The file is being rendered into my dropbox folder (not the Adobe cloud, of course).

 

I don't know if it creates a temp file, but i imagine this is something many of your users do as well (exporting video).

 

Thanks

Jay
Dropbox Staff

Do you have any other apps or services that could be monitoring the Dropbox folder at the same time as the creation of the file? This could be security software, indexing services, or anything else similar?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fedeboraxx
Helpful | Level 7

Nope

Hannah
Dropbox Staff

Hey @fedeboraxx, can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    fedeboraxx Helpful | Level 7
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