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Dropbox stuck at "Starting"

Dropbox stuck at "Starting"

samurai023
Helpful | Level 5
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Date: 6/24/2018

OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday)

Dropbox version: v52.4.58

Dropbox account: Personal, 71% of 15.4GB used

 

Enough space on local drive.

 

Have tried "full" uninstall described here (https://help.dropbox.com/desktop-web/advanced-reinstall) several times. But it is still not working.

1 Accepted Solution

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cccome
Helpful | Level 5
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Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

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29 Replies 29

Walter
Dropbox Staff
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Hey @samurai023 - I am sorry to hear about this. Let's see what could be causing this now.

 

First off, bear in mind that often, the antivirus or security software on your computer blocks Dropbox from completing the startup process. To see if this is the issue, follow these steps:

 

A. Temporarily disable any antivirus or security programs on your computer.

B. Reinstall the Dropbox application using our offline installer.

 

I hope this helps and please keep me posted. Thank you.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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samurai023
Helpful | Level 5
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@

 

Thank you very much for prompt reply.

 

Actually I am not sure I have anti-virus software or not. I googled on how to check this on mac, but found nothing useful. But even if I do have anti-virus software, it causes no such problem in the past three years.

 

I have been using offline installer. 

 

Do you have any other clue? Would this be a compatability issue with macOS Sierra?

Walter
Dropbox Staff
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Thanks for the swift response @samurai023 - I appreciate it. 

 

In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000 files.  

 

If that's not the case, let me know and we'll take it from there. Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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samurai023
Helpful | Level 5
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@

 

Thanks a lot for further instrcutions. 

 

I turned off anti-virus software. But it is still not working. There are 14,000 files in my Dropbox folder, much less than 300,000. So this is not the cause of my problem.

 

I also tried to re-isntall macOS, which does not work either.

 

 

Walter
Dropbox Staff
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Hey there @samurai023 - sorry to hear this persists.

 

I have reached out to you via email to see into this issue together. Check your inbox at your earliest convenience and reply to my email to get started!

 

Thanks in advance for your response and cooperation so far. Have a great day ahead and talk to you via email!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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cccome
Helpful | Level 5
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Helle, I'm having the exact same problem as samurai023. I've tried to uninstall/reinstall Dropbox, change security settings, but nothing worked.

 

OS: macOS Sierra Version 10.12.5

Dropbox version: v52.4.58

Dropbox account: both Personal and Business.

samurai023
Helpful | Level 5
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Sorry to hear that you have the same problem. Did you update your macOS recently?

cccome
Helpful | Level 5
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I haven't updated my system for a while. I'm still on Sierra version 10.12.5.

samurai023
Helpful | Level 5
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I see. Then probably this problem is not due to new macOS. Hope we can find a solution soon.
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