Dropbox stuck in "indexing" state on Windows 11, no files downloaded or uploaded

[YesVojtech]

Hi,

I've been using Dropbox for years without issues, but on my new Windows 11 PC, the app is stuck in "Indexing" status - no files are synched, downloaded, or uploaded. What I tried so far:

- Restarting the app as well the PC

- Reinstalling the app

- Disabling firewall

- Closing the processes (there are usually 7 of them running at the same time...?)

- Fix permissions, Fix hardlinks options

- Selective synching only one small folder (just a few files, not big ones)

- Save hard drive space setting Off, new files Available offline

...but still no change - no files are downloaded. Then I tried placing a small txt file in the Dropbox folder, and it's not uploading either.

The only indication of a problem I see is a note in the app saying "Dropbox is experiencing some issues. Before opening online-only files and folders, right-click and choose Make available offline." - but I don't see any files in the folder, so can't right-click anything...

How can I find out more about what the problem is? Or is there anything I haven't tried yet? Thanks!

[Jay · Accepted solution]

Hi @YesVojtech, thanks for bringing this to our attention.

When you reinstalled the app, did you do an advanced reinstall?

This will help me to assist further!

[YesVojtech]

Hi, thank you, that solved it! 🙂 Plus it probably needed a bit more time. Now it's working as it should.

[Jay]

No worries, glad to have helped out.

Enjoy the rest of your week!