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Dropbox taking up "other files" Disk Space on MacOS

Dropbox taking up "other files" Disk Space on MacOS

Sheqo
Helpful | Level 5

Hey, 

 

I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.

 

Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked in the settings. 

 

But now, when I synch a file or folder to "online only" it will do that and show, that the file has 0 Byte. But simultaneously my "other files" space in the MacOs Disk Space Tool increases so that I have about 250GB of "other files" on my system, that are no where to be found. Even if I search everything on my Mac there is no folder that is so big.

Bildschirmfoto 2021-11-27 um 20.08.32.png

 Can anyone help me?

 

 

13 Replies 13

Walter
Dropbox Staff
Hey @Sheqo, sorry to hear you're having issues with Smart Sync. 

If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder?

Let me know if that helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sheqo
Helpful | Level 5

Hey Walter,

 

thanks for the reply!

 

Everything is up to date and I already cleared the cache folder, but that didnt solve my problem unfortunatly.

 

Walter
Dropbox Staff
Could you send me a screenshot of the files and folders in your Dropbox folder @Sheqo?

I would like to check their syncing icons and see if they're set to be 'online only' indeed.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sheqo
Helpful | Level 5

Hey Walter

 

Here is a Screenshot of my "largest" Folder in my Dropbox:

files_2.png

 As u can see, most of the folders are synched for "online only" with some exceptions for files I need frequently.

 

Here is another Screenshot of my files, where u can see, that the numbers doesnt add up. It says that there are 270GB in my user folder wich are nowhere to be found.

files_1.png

Walter
Dropbox Staff
Thanks for the screenshots @Sheqo - much appreciated!

If the issue persists after rebooting your computer, may I reach out via email to have a further look internally?

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Sheqo
Helpful | Level 5

Hey Walter,

 

sure, u can contact me via Mail.

 

Do I have to write my mail adress here or do u have it?

Walter
Dropbox Staff
Thanks for the cooperation @Sheqo 

No worries about the email address, I used the one that's linked to your profile here, in our Community. 

Please have a look at your inbox for my message and we'll take it from there. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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ben476
New member | Level 2
Hi, I hope you have found a solution to your problem. Recently, this exact same thing happened to me, and I can’t for the life of me figure out how to fix it. So if you found a solution to the problem, I would be grateful if you could share it here. Best regards, Ben.

ben476
New member | Level 2
Hi Walter, I’m new to this forum, and couldn’t figure out how to tag you in my reply to OP. So I’m replying to you too:

I’m having the exact same problem as OP, and was wondering if you were able to solve it. If so, I would be very grateful if you could share the solution with me. Thanks. Best regards, Ben.
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