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Error with highlighting to comment on shared pdf

Error with highlighting to comment on shared pdf

cbbb
Explorer | Level 3

When I select text in the pdf, the select tool works fine, and the correct text is highlighted. When I then click on the add comment pop-up, however, the highlight shifts some characters to the right. Sometimes this isn't a problem, but sometimes it means that the highlight jumps whole words, sentences or paragraphs, so that it's unclear what I'm actually commenting on. Please help! 

11 Replies 11

Walter
Dropbox Staff

Hi there @cbbb, sorry to hear you're having issues with this.

 

Can you please clarify if you're using the mobile app to comment on those files or the website?

 

If it's the latter, have you tried clearing the browser's cache or another browser?

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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cbbb
Explorer | Level 3
Hi Walter! I’m using Chrome on a Macbook Air, and I’ve cleared the cache recently to no avail.

Hannah
Dropbox Staff

Sorry to jump in here, @cbbb, but did you get a chance to try from a different browser maybe, or from a private browsing window, to see if there's a difference?


Hannah
Community Moderator @ Dropbox
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cbbb
Explorer | Level 3

Hi Hannah! The issue is much worse on Safari, in both regular and private browsing, which is why I swapped to Chrome in the first place! (highlight jumps and moves before you even try to add a comment),  and the same issue is happening in Chrome incognito. 

Megan
Dropbox Staff

Hi @cbbb, have you noticed this behavior with a particular file, or all of your PDFs? 

 

Let me know which OS you're using, and the version of your browser, please. 

 

I'd more than appreciate some screenshots of how the text looks when you highlight it, before and after clicking the comment option. 


Megan
Community Moderator @ Dropbox
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cbbb
Explorer | Level 3

Hi @Megan

 

Sorry, I dropped off the face of the earth for a bit there! 

 

I'm using Chrome Version 108.0.5359.98 (Official Build) (arm64) on a MacBook Air (M1, 2020) running Monterey Version 12.3 

 

First screenshot: highlighted, but haven't clicked comment button yet: 

Screen Shot 2022-12-13 at 10.57.06 am.png

 

Second screenshot: have clicked comment button, highlight has jumped left 

Screen Shot 2022-12-13 at 10.57.17 am.png

 

 

Thanks!

 


Caitlin 

Megan
Dropbox Staff

Hey @cbbb, would it be okay for me to send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
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cbbb
Explorer | Level 3
That would be great! Are you able to do that through my profile, or do you need extra info from me?

Megan
Dropbox Staff

Hi @cbbb, no extra info. I just sent you an email. 

 

Reply back to me, and we'll take it from there. 

 

Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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