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File request folders not syncing

File request folders not syncing

fabmol
Explorer | Level 3

Hi

 

I use file requests heavily and up until a few days ago any new files uploaded through file requests would show up on my desktop pretty quickly. 

 

Over the last few days, uploaded files are not syncing to the desktop. A few days ago I did see the file requests folder went into "online-only, no idea how. I've changed it back to "make available offline" but the latest files not syncing.

 

I have to search for the folder/file in the dropbox app and then request to show in the folder and then it shows in Finder.

 

I'm on OS-X (13.1) and dropbox v168.3.4773

 

Any ideas about what is going on?

 

Thanks

Fabio

9 Replies 9

Walter
Dropbox Staff

Hi there @fabmol, sorry to hear you're having issues with this.

 

Can you please clarify if you're making sure that the desktop app is 'up to date' and not still syncing in your menu bar when checking your file requests? 

 

Let me know what you find and we'll take it from there, Fabio. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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fabmol
Explorer | Level 3

HI Walter, it looks like its stuck in a uploading phase and never complete

Jay
Dropbox Staff

H @fabmol, could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off.

 

Afterwards, re-download the app from here.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fabmol
Explorer | Level 3

I've done that and finally everything is up to date.

 

I'll keep my eye on the file requests folder as files come in later today to see if it syncs up properly.

Jay
Dropbox Staff

Thanks, keep us informed on any updates!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fabmol
Explorer | Level 3

Hi

 

So files are syncing but the folder structure (based on last upload) doesn't change. See below, there was a file uploaded (just under green bar, that's the folder). Usually the file just uploaded would push the folder to the top of the file requests list as I sort by most recent. 

 

It not happening

 

Screenshot 2023-02-16 at 17.24.27.png

 

 

 

 

Jay
Dropbox Staff

Have you tried refreshing Finder by moving to another folder and then back into this folder? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fabmol
Explorer | Level 3

yes I have as well as force quit finder

Jay
Dropbox Staff

Does this behavior (where the file doesn't move up automatically) occur with other files, and not just file requests?

 

What about in other folders unrelated to Dropbox? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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