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Files are suddenly zero kb

Files are suddenly zero kb

Oscar Fogelstrom
Explorer | Level 4

Hi,

 

I have browsed through the forums, but couldn't find any relevant posts.
I have a few documents that are several years old, SUDDENLY they are zero kb and cannot be opened. I haven't really changed anything in my set up.
(I am on a Mac, Monterey, OSX 12.6.1, but I'm pretty sure the problem was there even before I updated to Monterey) 
The issue relates to BOTH offline and online files, i.e. they are zero kb both online and in my local folder! I have tried switching between "make files available offline" and "online only" but to no avail.
Please help, since these are quite important files.
Thanks//Oscar

8 Replies 8

Walter
Dropbox Staff

Hey @Oscar Fogelstrom, sorry to hear you're having issues with this. 

 

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one showing your files in your Dropbox folder to check their syncing icons?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Oscar Fogelstrom
Explorer | Level 4

Walter, thanks for reaching out. Not sure exactly what info you need, but I am attaching a few screenshots here, let me know if you need more.
Thanks//OScreenshot 2023-01-27 at 19.26.17.pngScreenshot 2023-01-27 at 19.27.50.pngScreenshot 2023-01-27 at 19.29.26.pngScreenshot 2023-01-27 at 19.29.37.pngScreenshot 2023-01-27 at 19.30.02.png

Nancy
Dropbox Staff

Hi from me too, Oscar! I hope you’re doing well. 

 

From your screenshot, I can see that you’re able to preview your file via the desktop app. Can you please try to open it on your device, and send me a screenshot of what you see then?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Oscar Fogelstrom
Explorer | Level 4

Nancy, thanks for getting back to me, this is what happens when I try to preview the file:

Screenshot 2023-01-30 at 17.34.03.png

Oscar Fogelstrom
Explorer | Level 4

@Nancy : or rather, this:

Screenshot 2023-01-30 at 17.52.41.png

Hannah
Dropbox Staff

Thanks for the screenshots, @Oscar Fogelstrom, and sorry to jump in here.

 

If you right click on one of those files, choose "make online-only" and then switch it to "available offline" again, does that help at all?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Oscar Fogelstrom
Explorer | Level 4
Thanks for dropping in!:) I have done that several times, to no avail unfortunately. But thanks!

Megan
Dropbox Staff

Hi @Oscar Fogelstrom, it's rather odd that you see them as zero bytes on the website too. 

 

If you try to check for the previous version of any of those files, are you able to find anything there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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