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Files uploaded to a shared folder come with a red circle and an X on them. Why?

Files uploaded to a shared folder come with a red circle and an X on them. Why?

ctctc
Helpful | Level 6
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I just uploaded a bunch of PDFs to a shared dropbox folder and instead of the green circle with checkmark to the right, they're accompanied by a red circle with an X. Does anyone know what this means?

1 Accepted Solution

Accepted Solutions

ctctc
Helpful | Level 6
Go to solution

Found the problem. The author of these files used a\in their name. Replacing the backslash with a hyphen replace's the error flag with an up-to-date flag and they now appear at/home.

 

Thanks for your help Mark!

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6 Replies 6

Mark
Super User II
Go to solution
It means there is an error

Mouse over the Dropbox icon on the status bar (usually near the clock) to see what the error is

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ctctc
Helpful | Level 6
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Thx Mark. When I mouse over the dropbox icon on the status bar a pop-up message appears stating "Drop box 54.4.90 up to date"

Mark
Super User II
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Are the files open at present? If so they wont be able to sync.

If not try closing and reopening the folders - I sometimes find things get mixed up.

Can you see those files online at www.dropbox.com/home ?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ctctc
Helpful | Level 6
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The files are not open at present. Closing and then opening the folder produces the same results. The error flagged files are not visible on www.dropbox.com/home.

ctctc
Helpful | Level 6
Go to solution

Found the problem. The author of these files used a\in their name. Replacing the backslash with a hyphen replace's the error flag with an up-to-date flag and they now appear at/home.

 

Thanks for your help Mark!

Mark
Super User II
Go to solution
Aha!

Brilliant

For info you can find files like this at www.dropbox.com/bad_files_check 🙂

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    ctctc Helpful | Level 6
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