How come I do not get an email notification when a client uploads a document in a file?

[Claudio75]

How come I do not get an email notification when a client uploads a document in a file?

[Megan]

Hi @Claudio75, welcome to our Community! 

Is this a shared file we're talking about, and if so, how did you exactly share it with your client? 

Was that through a shared link, or directly shared?

Let me know, and we'll take it from there!

[Claudio75]

Hi Megan, 

It is a shared file and I copied the link and emailed it ot them within the bosy of the email...I am new to drop box and looking to use this going forward for my business

[Megan]

Hi @Claudio75, based on everything you described it sounds like you used a shared link, not shared the file directly. 

I'd suggest you share the folder directly with them, using the steps mentioned in my previous response, and also following the folder. 

Keep in mind, that depending on the settings that you have set for your account, you'll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here. 

More specifically though, if you’re referring to email notifications, please note that members won’t get a notification every time a file is added to the shared folder. However, if they have set to receive a notification via email for Activity in shared folders, they’ll receive it on a weekly basis. 

[Claudio75]

Hi Megan, 

I am confused...is there a tutorial I can watch or speak to someone on the phone on how to use dropbox?

[Mark]

There is no onboarding support. The help centre is a good place to start: www.dropbox.com/help.