Indexing stuck in the same number of files for days

[Mary I.]

I have tried everything in this list: https://help.dropbox.com/sync/files-not-syncing?utm_source=sup&utm_content=chatbot#check-sync

and paused sync and resumed, restarted reinstalled - same number of files!

what else shall I do??

[Jay]

Hi @Mary I., thanks for bringing this to our attention.

What OS and Dropbox version are you currently running on your machine?

Have you already been in contact with the support team regarding this matter?

This will help me to assist further!

[Mary I.]

Hi, yes I have been in touch with support via chat, 

running v182.4627

[Rich]

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@Mary I. wrote:
Indexing stuck in the same number of files for days

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Are those files in use, or otherwise locked by another process? If so, Dropbox won't be able to index them.

[Mary I.]

all files are in use and they are accessible on my other computer and online but not in my laptop - have tried everything so getting desperate as this is my main travelling machine..

[Walter]

Hey @Mary I., sorry to jump in here, but could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?

If it does, please send us a screenshot so that we can have a visual too. 

[Mary I.]

I also tried this and fixing permission by now, still stuck in indexing same amount of files!

In all honesty I have now spent so much time on this I want to give up- I just paid for an updated Dropbox annual plan though so trying...

[Mary I.]

I deleted, reinstalled and run Dropbox, dixed hardlinks, permissions and still same result - also note that I can see files syncing but Dropbox folder is empty?

[Walter]

Thanks for the additional information and the screenshots too @Mary I. Based on your Dropbox folder's location, it seems that you updated to the new Dropbox for macOS on File Provider. 

Could you check for any sync issues using the relevant button after you click on your account's picture in the app in your menu bar?

Also, since you've contacted our support team as well about this, could you share your ticket ID as well so that we can look it up in our system? 

[Mary I.]

Thanks, I had an issue with duplicate files that took me a long time and purchasing an application to resolve followed by issues with syncing- can I delete the new- not working for me- update? is it possible to store Dropbox elsewhere? 

Ticket #22659515: Dropbox Support

Ticket #22688516: Dropbox Support Chat