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Large files will not download

Large files will not download

MikeHenderson
Explorer | Level 4

I'm having a recurring issue where large files will not download. It seems like 31gb is the max file size that dropbox will upload.

 

I select the folder to be available offline, files do not download. 

Screenshot 2023-03-31 at 9.18.11 AM.pngScreenshot 2023-03-31 at 9.19.23 AM.png

I select the files to be available offline, files start to sync and then, after a few minutes do not download.

 

See screenshots.

-M

13 Replies 13

MikeHenderson
Explorer | Level 4

MAc OS: 13.2.1

Dropbox: 170.4.5895

Jay
Dropbox Staff

Hi @MikeHenderson, thanks for bringing this to our attention.

 

Could you try right clicking the file and mark it as available offline to see if this helps?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

I have a whole folder of files that have the Green circle with white check mark indicating that they are synced and available offline, yet they are not synced, and not available offline.

 

Screenshot 2023-04-03 at 10.10.30 AM.png

MikeHenderson
Explorer | Level 4

Yeah, I did that as stated in the original post.

 

I'm also getting the icons that are supposed to mean that the file is downloaded (green/white check mark) but the files are not here.

 

-M

Megan
Dropbox Staff

Hi @MikeHenderson, okay, let's try one more thing: can you right click on those specific files, and check if the context menu shows "make available offline" or "make online-only"? 

 

Any screenshots are more than welcome!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

It says Make Available Offline. Screenshot 2023-04-04 at 12.22.45 PM.png

MikeHenderson
Explorer | Level 4

If I select make available offline, nothing happens.

 

-M

Walter
Dropbox Staff

Hey @MikeHenderson, sorry to jump in here, but could you try the latest, stable version of the desktop app and let us know if this issue persists?

 

It just got out a couple of hours ago and you can find it on this page


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MikeHenderson
Explorer | Level 4

Yes, but I feel like this is just kicking the can down the road. I've updated multiple things and the only persistent feature is that it doesn't work.

 

-M

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