cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Dropbox is not syncing to any of my devices

My Dropbox is not syncing to any of my devices

fpulley
Explorer | Level 3

My Dropbox is not syncing to any of my devices. This has been going on for a couple of months. I have tried updating. deleting and reinstalling the app, etc.

 

Please help!

29 Replies 29

Jay
Dropbox Staff

Hi @fpulley, thanks for bringing this to our attention.

 

Is the Dropbox desktop application running and syncing on your computer? 

 

What is the current status of the app when you click the icon on the system tray/menu bar, in the message on the bottom left?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fpulley
Explorer | Level 3

Jay the only icon I see is at the top of my screen and it looks normal.

 

Thanks,'

 

Frank Pulley

Mark
Super User II

What does it say if you mouse over it?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

fpulley
Explorer | Level 3

It doesn't do anything, I have made sure that I am actually signed into Dropbox.

 

FRank Pulley

Mark
Super User II

It should do something.... it should display text saying something like 

 

Dropbox 183.3.6667

Up to date

 

(Thats what mine is showing now). 

 

If its not doing ANYTHING it sounds like its crashed so try a reboot and/or reinstall from www.dropbox.com/downloading


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

fpulley
Explorer | Level 3

 it says Dropbox. I have tried uninstalling and reinstalling a couple of times w same result

 

Thanks,

Frank

Megan
Dropbox Staff

Hi @fpulley, sorry to jump in here! 

 

Have you made sure you're looking at the correct little Dropbox icon, on your task or menu bar, next to your WiFi? It should look something like this:


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fpulley
Explorer | Level 3

yes it is.  I would send you a pic of my taskbar if I could.

fpulley
Explorer | Level 3

Thanks for the reply, I have uninstalled and reinstalled Dropbox twice with the same result.

 

 

FRank

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Avmeister Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?