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Not getting notifications when a new file is added

Not getting notifications when a new file is added

Diego5
Collaborator | Level 8
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Hello,

 I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this.

I don’t know if it is related, but I have Boxifier working together with Dropbox.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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In that case, try an advanced reinstall of the app.

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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8 Replies 8

Jay
Dropbox Staff
Go to solution

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Diego5
Collaborator | Level 8
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Hello, Jay. Yes, I do.

Jay
Dropbox Staff
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Are the files being added via the Boxifier app, as in, syncing from other folders?
 
If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?
 
If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Diego5
Collaborator | Level 8
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No, the files are being added via regular Windows folders. Boxifier is being used only to be able to sync an external HD. There are no popus, no matter if I create a file via dropbox site, via Windows Explorer, or if I transfer and copy files in Explorer.

Jay
Dropbox Staff
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Could you check if you’ve disabled notifications from the Dropbox app in the Windows settings?
 
The official site has some steps on how to locate these settings.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Diego5
Collaborator | Level 8
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Hey, Jay. This is also activated.

 

Diego5
Collaborator | Level 8
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Jay
Dropbox Staff
Go to solution

In that case, try an advanced reinstall of the app.

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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