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Problem with sharing from my iPhone

Problem with sharing from my iPhone

Arielbar
Explorer | Level 3

Hi
From yesterday I can’t share files from my iPhone - the WiFi net is ok and I checked it also with cellular data - the files ( mostly pictures ) doesn’t load - is there any bug with the new version?

7 Replies 7

Walter
Dropbox Staff

Hey there @Arielbar, sorry to hear about this.


Can you please reboot your device and/or clear the app's cache and let us know if this persists?

 

If it does, I'd like a screenshot of any errors you might be getting or the screen where you get stuck.

 

Also, if you could clarify your device's exact OS version and the version of the Dropbox mobile app installed there, I'd appreciate it. 

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Arielbar
Explorer | Level 3
Dear Walter .
Thank you very much for your explanation .
I rebooted the application and the iPhone with no impact with the problem.
Screenshot - movie was better - in remains in this “loading” situation for minutes when I know that there are just 5 jpg files up to 1mb without loading even one file when the WiFi is ok - I also checked with cellular - it’s the same.
Dropbox version 324.2
iOS version 16.3.1
iPhone 13

Walter
Dropbox Staff

So the issue is with uploading the files not sharing them - is this correct @Arielbar


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Arielbar
Explorer | Level 3

Dear Walter

Yes - the problem is with uploading the files to Dropbox

I'm loading now IOS 16.4.1 - do you think that it can solve the problem ?

Nancy
Dropbox Staff

Hi @Arielbar! I hope you’re doing well and sorry for jumping in.

 

Has your OS upgrade been completed? Do you see any difference now? 

 

If not, can you let me know if the files you’re having this issue with are being automatically uploaded to the Dropbox app via camera uploads?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Arielbar
Explorer | Level 3
Dear Nancy,
The iOS update solved the problem - not immediately but after few hours - maybe an Dropbox update came also ?
Anyway, the strange problem was solved.
Thx a lot for your help.
Yours sincerely
Ariel

Nancy
Dropbox Staff

Glad to hear all worked out, Ariel, and l wish you a great week ahead!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Arielbar Explorer | Level 3
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    Walter Dropbox Staff
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