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Shared folder not syncing.. HELP

Shared folder not syncing.. HELP

tim2111
New member | Level 2
Go to solution

Hey all... done this a million times, client shares their folders with me and they auto sync to my Windows dropbox app, so i can work locally. 

 

However, it's not working this time. No matter what i search for, there is no option to 'add to folder'. 

It's worked ok on my Mac, but my windows won't add them. 

 

Any help?

Thanks

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @tim2111, thanks for bringing this to our attention.

 

Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

 

Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

8 Replies 8

Jay
Dropbox Staff
Go to solution

Hi @tim2111, thanks for bringing this to our attention.

 

Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer?

 

Does the folder name contain any incompatible characters for Windows, such as a | or : symbol?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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tim2111
New member | Level 2
Go to solution

Yes Jay - Thanks for the response - Yes, the indeed has an '|'. 

If this is removed from the folder name, will it sync ok?

I'll get my client to edit now.  

Jay
Dropbox Staff
Go to solution

That's correct, although, the client doesn't have to edit it, only you do, and it'll sync fine. Changing it to a - would work.

 

Bear in mind that even if they change it, it wont change on your end. For you to see the change, they need to fully unshare the folder, and then reshare it to you.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tim2111
New member | Level 2
Go to solution

Thanks Jay - she changed the name, but it still take me to the same folder with the old name. 

I've asked to: 1, unshare, 2, rename and then 3, reshare!

 

Thanks again

TC

Jay
Dropbox Staff
Go to solution

Glad to hear that it's working now! This is a restriction based on Windows itself, since it can't handle certain characters that Mac OS devices allow normally on their end. 

 

If you need any further assistance in the future, please let me know. Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tim2111
New member | Level 2
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Thanks Jay - Appreciate the help!

CG16
New member | Level 2
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The folder is visible on the account but not in the computer

 

Megan
Dropbox Staff
Go to solution

Hi @CG16, let's jump right into this! 

 

If I understand your situation at the moment, it seems that you have a folder that's visible online, but not on the desktop app.

 

Can you check your app's version, along with its syncing status, and let me know what it reports please? We need to make sure the app is running & updating properly. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    CG16 New member | Level 2
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    tim2111 New member | Level 2
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    Jay Dropbox Staff
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