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Shared link won't go away

Shared link won't go away

tonyr2023
Helpful | Level 6
Go to solution

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view the file. I contacted the person that shared the link and he said as far as he can see it is not shared with me. He unshared the file and deleted it. But the shared link message keeps coming up on my phone. I tried deleting the app and reinstalling it but that has not helped.

 

Does anyone have any ideas how I can get rid of this message.

1 Accepted Solution

Accepted Solutions

tonyr2023
Helpful | Level 6
Go to solution

Hi Jay,

There is nothing in either of those.

 

However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

 

I guess our phones were scared because I started talking to you - you rock!

 

Thanks,

Tony

View solution in original post

64 Replies 64

Jay
Dropbox Staff
Go to solution

Hi @tonyr2023, thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tonyr2023
Helpful | Level 6
Go to solution

Hi Jay, here is the screen shot. Tony

tonyr2023_0-1682534799314.png

 

Jay
Dropbox Staff
Go to solution

Thanks for the image, could you check if there are any notifications in the bell icon?

 

Could you also check that there aren't any shared files on this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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tonyr2023
Helpful | Level 6
Go to solution

Hi Jay,

There is nothing in either of those.

 

However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

 

I guess our phones were scared because I started talking to you - you rock!

 

Thanks,

Tony

Jay
Dropbox Staff
Go to solution

No worries, I'm glad to see that you're not seeing this message any longer!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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AlBauer
Explorer | Level 4
Go to solution

Hi,
I can’t use the app any more, since I get an infinite loop of messages that some one wants to share a link with me.
This link is 9 years old from a former colleague.
Whatever I do, the message keeps returning.
Reinstalling the app did not help.

Best,
AlBauer

Jay
Dropbox Staff
Go to solution

Hi @AlBauer, thanks for bringing this to our attention.

 

Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app?

 

Could you attach a screenshot showing the message you're getting, while hiding any names or emails?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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AlBauer
Explorer | Level 4
Go to solution
  • Hi Jay,

it is a shared file via Dropbox.
I can use the app but this message keeps popping up and it is a nuisance.

i can’t see the option to attach a screenshot 😞

Kind regards,
Al Bauer

AlBauer
Explorer | Level 4
Go to solution

This should work. I linked the screenshot.

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